Job ID: 2024-1891 Type: FT Salaried Staff Full-Time # of Openings: 1 Category: Information Technology ISC2
Overview
Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.
Responsibilities
Consistently respond to all incoming ServiceNow ticketed requests for support and services within prescribed SLAs.
Provision end user systems and services within prescribed SLAs using appropriate tools and automation.
Order hardware and software from preferred vendors, accurately maintain asset inventory and adhere to asset management policies.
Administer and troubleshoot Apple (MacOS, iOS), Windows and mobile endpoints using JAMF, Intune and Active Directory.
Administer user accounts in Okta, Active Directory, Salesforce and other dependent systems.
Contribute to service improvement efforts, updates to documentation and the development of Service Desk support processes.
Provide technical support for special events and assigned projects as required.
Deliver onboarding training.
Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment.
Perform other duties as assigned.
Qualifications
Ability to build an inclusive culture that encourages, supports and celebrates diversity; serve as a role model to promote DEIbest practices.
Ability to work well independently with limited oversight, and collaboratively as part of a team; developing positive relationships and sharing knowledge through peer training.
Strong problem solving and analytical skills.
Strives to understand contributing factors, works to resolve complex situations.
Exhibits strong interpersonal skills and professional demeanor to maintain business relations with internal staff at every organizational level and with external vendors/clients.
Shows exceptional customer service skills; works and communicates well with vendors, staff and end-users.
Shows good organizational skills.
Keeps information organized and accessible.
Able to multi-task.
Maintains an efficient workspace.
Manages time well.
Detail oriented, maintains high-quality standards, and good follow-up skills.
