Care Management Support Coordinator II



BCForward is looking for Care Management Support Coordinator II (Remote)



Job Title: Care Management Support







Location: (Remote)




Duration: 6+ Months




Anticipated Start Date: 10/17/2024


Pay Rate: $25/hr on W2




**Position Summary:**



The Administrative Care Management Support role is responsible for assisting with various administrative tasks related to care management. This includes performing outreach to members, answering inbound calls, scheduling services, and serving as a point of contact for members, providers, and staff to resolve issues. The role requires documentation of member records in compliance with current state and regulatory guidelines.



**Key Responsibilities:**



- Conduct outreach to members via phone to support care plan next steps, community or health plan resources, scheduling concerns, and ongoing education for both members and providers.


- Provide support to members in connecting them with health plan and community resources to ensure high-quality customer care/service.


- Serve as the front-line support for member and provider inquiries, requests, or concerns, including explaining care plan procedures and protocols.


- Support member onboarding and handle day-to-day administrative duties such as sending welcome letters, correspondence, and educational materials to facilitate a successful member/provider relationship.


- Document and maintain non-clinical member records to ensure compliance with state and regulatory requirements and provide information to providers as needed.


- Apply working knowledge of assigned health plan activities and resources to address Social Determinants of Health (SDOH) needs.


- Comply with all policies and standards and perform other duties as assigned.



**Education/Experience:**



- High School diploma or GED required.


- 1 - 2 years of related experience preferred.



Benefits:



BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:



Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.


BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.


BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.


To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.


This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.


Interested candidates please send resume in Word format Please reference job code 229115 when responding to this ad.


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Job Snapshot




Employee Type

Contractor



Location

Queens, NY (Onsite)



Job Type

Health Care



Experience

Not Specified



Date Posted

09/12/2024