Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
Compensation Range
Annual Salary: $69,500.00 - $82,000.00 (Amount based on relevant experience, skills, and competencies.)
About This Job
If you enjoy building successful long term client relationships in a challenging, fast paced environment, and working closely with them to grow and optimize their payments strategies, this may be the right opportunity for you.
As a Commercial Card Payments Account Manager, you will be the main point of contact for a portfolio of mid-large sized commercial card accounts for our East Coast based portfolio. The selected candidate will be a highly motivated strategic planner with a sharp focus on growth, retention, and profitability, while maintaining our high standard of client satisfaction.
*Role will be remote located in Central or Eastern United States. Preference is for candidates living in the states of New York, or Pennsylvania, but will consider other locations in Central US*
Essential Functions
Optimize, grow, and retain a portfolio of assigned accounts
Work with clients to ensure a consistent high level of satisfaction with our products and services
Collaborate internally with our support teams to meet client business objectives, resolve issues, and ensure timely follow up
Coordinate with product partners across multiple business lines to execute on business plans and introduce products and services to achieve client goals and objectives
Plan and execute contract renewal process with all applicable legal documents to include developing pricing offers, obtained credit approvals, and any new payment products or services
Facilitate quarterly and annual client business reviews to highlight program success and opportunities for program expansion
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Strong knowledge of account management, operations, business development, and/or sales for medium to large size commercial card clients; including knowledge of best practices
Working knowledge of card related product and services, with a strong background in e-payables
Strong relationship building and presentation skills
Ability to work effectively across business lines, including c-suite executives
Ability to maintain a valid driver's license and meet Commerce Bank's driving record criteria; ongoing employment may be contingent upon meeting all driving requirements
Ability to travel approximately 25%-30%
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
Education & Experience
Bachelor's degree in business administration or a related discipline, or equivalent combination of education and experience required
4+ years commercial card, merchant services, or payments industry experience in account management, sales, operations, required or support required
3+ years e-payables account management, business development, sales, or support experience preferred
Contract negotiation experience preferred
Salesforce and/or Workday experience preferred
For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you'll be asked to authorize our review of that record.
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Account Manager III Commercial Card job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $69,500 to $82,000 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.
#LI-Remote
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
