Oversees the successful execution of banquet catering events with additional oversight and support of food & beverage outlet operations in compliance with Sonesta Food and Beverage standards, policies and procedures. Ensures excellent customer service, maximizes revenue and profits to support overall hotel operations. Communicates with all departments to ensure that customer service needs and expectations are fulfilled. Provides proper training and supervision of banquets/food & beverage employees.
Job Description
Principal duties and responsibilities (Essential Functions) include:
Operational/Functional:
Represents management at functions.
Determines set-ups in conjunction with catering department.
Oversee & support operations of outlets for efficient operations.
Coordinates functions with service staff, Chef and Catering Managers.
Sees that guest satisfaction is achieved through effective supervision and delegation of functions, checks on food quality and courteous performance of entire banquet staff.
Briefs service staff on functions and procedure of service.
Maintains the equipment entrusted to his care and keeps pars up.
Inspects function rooms and writes work orders for the Engineering Department to maintain rooms in excellent condition.
Conscious of business fluctuations, reacts either increasing or decreasing when volume of business fluctuates up or down.
Maximizes profits in his department through effective management techniques keeping guest satisfaction in mind at all times.
Keeps updated in new food and wine trends. Sets the pace and the good example for a successful quality operation.
Responsible for controlling all aspects in the execution of banquet function.
Coordinating every aspect of the Banquet staff during all food and beverage service.
Assists the Director of Operations in the operations of other F&B outlets as needed.
Responsible for adhering to hotel policies and procedures.
Responsible for adhering to all liquor liability laws.
Must assist/conduct all designated staff/pre-function meetings.
Responsible for assigned shift, assisting in overall management.
Supervise and coordinate assigned shift and functions.
Assist in overall supervision of the departments as outlined.
Complete environmental checklist for entire function rooms.
Hold pre-meal meetings.
Follow up on established training steps.
Handle guest comments and complaints.
Ensure guest satisfaction.
Stay on the floor during functions hours.
Communicate with guests and receive feedback.
Monitor each guest experience.
Examine food preparation and presentation according to BEOs.
Examine beverage presentation.
Handle any guest complaint.
Administrative responsibilities.
Interviews and selects new employees.
Prepare maintenance requests and follow-up.
Monitor food and liquor requisitions.
Must be familiar with and adhere to all liquor liability laws:
Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.
Prohibiting the sale or service of alcohol to minors.
Must know emergency procedures (including CPR) and work to prevent accidents.
Perform any other duties assigned by management.
Strategy and Planning:
Order daily supplies.
Responsible for scheduling, forecast, inventories, and completing payroll.
Check bar controls, shot glass use, red lining, and bottles totally empty.
Financial Management:
Responsible for adhering to schedule, inventories, and completing payroll.
Responsible for adhering to Food Cost control.
Monitors food requisitions.
Monitors food waste.
Monitors labor and payroll costs.
Managing your Team
Attract, retain, and motivate the best talent
Ensure team members receive proper training applicable to their position and career aspirations and in accordance with company policy and/or local laws
Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect reports
Support, comply and promote company initiative, policies and guidelines.
Handle employee issues in a professional and timely manner
Establishes high standards of quality service and maintains them through effective training and continuous upgrading.
Leading with Passion
Responsible for ensuring success through the eyes of employees, guests, and owners
Utilize and collaborate with resources across different departments and corporate office
Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture
Focus on the mission and well-being of the department, hotel, and company as a whole
Lead by example and operate with integrity and respect
Inspire your team to embrace and demonstrate our values and GUEST People Standards
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Track record of delivering exceptional guest and client experience.
Must have the ability to multi-task while remaining focused on the goal.
Must have excellent verbal communication and leadership skills.
Be able to express creativity through food selections, preparation and presentation.
Must be detail oriented.
Must have the ability to remain calm in high stress situations.
Be able to solve problems quickly under pressure.
Ability to lead by example. Prepare and conduct disciplinary situations with employees.
Ability to communicate clearly with all departments, being proactive to resolve issues.
Ability to handle guest requests and satisfy their needs.
Demonstrable expertise in analysis and action taking.
Excellent oral and written communication.
Excellent organization skills.
Appropriate professional appearance and demeanor.
Proficient in Microsoft Word, Excel and PowerPoint.
Must know emergency procedures (including CPR) and work to prevent accidents.
Ability to work as a server, bartender, host, server to cover shifts as needed.
Ability to lead by example. Prepare and conduct disciplinary situations with employees
Ability to open and close all outlets, to include the closing of the employees' banks.
Ability to work under pressure to turn a room into a different function in a short time.
Ability to carry heavy trays
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
