Must be available evenings and weekends
PURPOSE: To ensure smooth daily store operations, prompt and friendly customer service and a well-maintained store appearance.

REPORTS TO: Store Director

ESSENTIAL FUNCTIONS:

Service
Provide a high level of service to all co-op customers and staff.
Supervise the store staff to ensure prompt, friendly, courteous customer service from all staff.
Ensure all customer issues are resolved to customer satisfaction.
Ensure that the store is ready and always welcoming to the community.

Store Supervision & Support
Supervise Multi-Department staff by assigning duties and redirecting as needed.
Complete Retail Readiness Walks during shifts and ensure issues are resolved promptly by responsible departments.
Report any performance problems to appropriate department managers.
Assist department supervisors with employee performance improvement discussions and/or disciplinary action, as requested.
Provide department support where & when needed.
Assist Human Resources in facilitating training sessions, as needed.
Represent the store to third parties in the absence of the Store Director.
Perform other tasks assigned by Store Manager.

Store Safety & Security
Following store policies and procedures, respond to and escort shoplifters and disruptive customers from the store.
Monitor store security and safety inside and outside and respond promptly to resolve any issues.
Maintain, organize, and catalogue record of previously excluded shoplifters and disruptive customers.
Maintain and monitor all other security equipment, including store cameras and in-store monitoring system. Train appropriate staff when needed, organize and catalogue photos taken.
Call 911 during safety emergencies.
Assist Store Director with store leadership and direction to store staff during emergencies.
When Store Director is absent, provide leadership and direction to all store staff during emergencies.
Immediately notify Store Director of any major safety or security incidents.

Facilities
Troubleshoot equipment problems and perform minor repairs when possible.
In emergencies, contact appropriate service people and coordinate interim solutions.
Maintain and monitor all locks and key lists, repair cores and other locking mechanisms as needed.
Maintain and monitor store alarm systems, including keypads, fire panels, and alarm stations.
Assist with outdoor maintenance and cleanups.
Notify Store Manager of all facilities problems.

QUALIFICATIONS:

Prefer at least 1 year supervisory experience at TCCP
At least 3 years experience customer service in a fast-paced retail environment
Supervisory experience, including participation in hiring and performance management, coaching, and discipline.
Experience developing systems and procedures to improve operational efficiency and/or customer service preferred.
Demonstrated ability to provide excellent customer service and project a friendly, outgoing presence.
Demonstrated strong verbal and written communication skills, including the ability to give clear instructions.
Demonstrated ability to work well with others in a fast-paced team environment while balancing multiple priorities.
Familiarity with cash-handling protocols and point of sale (POS) systems.
Knowledge of TCCP products sufficient to educate customers about them.
Demonstrated ability to work with customers and coworkers from diverse cultural backgrounds.
Ability to work with TCCP to create an inclusive environment where all are welcomed.
ESSENTIAL PHYSICAL REQUIREMENTS:

Prolonged standing and walking on the sales floor
Ability to perform continuous fine work and gripping with hands
Corrected vision to enable reading small print
Frequent reaching, bending, twisting, and rotating
Ability to lift 30 lbs. repeatedly, up to 50 lbs. Occasionally
Ability to work PM shift and/or weekends
Ability to work outdoors, in a variety of temperature and weather conditions

Twin Cities Co-op Partners has an ongoing commitment to the principles and practices of diversity and inclusiveness. Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, genetic information, disability, age, marital status, familial status, veteran status, citizenship, pregnancy, membership or activity in a local human rights commission, status with regard to public assistance, or any other status category by applicable law. People with a wide variety of backgrounds and experiences are encouraged to apply.