This Security Systems Technician is responsible for the monitoring and maintenance of Access Control hardware to include intelligent devices such as mercury boards, controllers, access control readers, and cabinet hardware. The position also is responsible for camera hardware maintenance and installation. The technician is responsible for thorough documentation and communication of maintenance, installation, and monitoring efforts.
JOB DUTIES:
25% - Essential - Access Control Device Support: Replace old model intelligent devices with new ones per schedule set by the system technicians. Installs, configures, troubleshoots, repairs and resolves issues associated with access control intelligent devices. Devices include mercury boards, controllers, and access control cabinet hardware and electrified door hardware. Diagnose network issues with hardware and coordinate support with satellite networking departments. Works with system and hardware technicians to coordinate testing, repair, and maintenance to ensure full system functionality
15% - Essential - Preventative Maintenance: Schedules, coordinates, and performs routine preventative maintenance on over 1000 intelligent devices. Work with hardware technician team to annually replace batteries on IN120 locks and tests and repair door contacts and alarms. Compiles technical documentation and procedures for all work performed.
20% - Essential - Camera Support: Replace old model cameras and intelligent devices with new ones per schedule set by the system technicians. Mount and angle the cameras to match the original views and update new lens positions if requested by the department or PSOC. Troubleshoots, repairs and resolves issues associated with cameras. Performs diagnostics on cameras to determine the source of the issue. Works with NOC to ensure proper network configuration. Performs routine preventative maintenance to optimize performance and reliability.
20% - Essential - Door Hardware Support: Installs, configures, troubleshoots, repairs and resolves issues associated with access control doors. Devices include WiFi and PoE readers and controllers and electrified door hardware. Maintains firmware for readers and controllers to endure reliability and functionality. Also monitors doors in Genetec to ensure health of readers and controllers and their communication with the network and diagnose issues with this function.
20% - Essential - Customer Service: Compiles support data to track issues, trends and patterns that can be used to enhance customer experience. Documents work performed and provides customers with timely status reports to keep apprised efforts to resolve issues. Communicates thoroughly and effectively with effected parties such as BSC's, housing coordinators to ensure proper knowledge of all issues that are found.
MINIMUM REQUIREMENTS:
Education - High School or Equivalent - experience in access control and video systems, installation, operation, repair, or related systems Work Exp 1+ years
PREFERRED REQUIREMENTS:
Education - 1st Bachelor's Degree - computer science, mechanical engineering, or a related area. Work Exp 2+ years
RESPONSIBILITIES:
JOB KNOWLEDGE Fundamental Job Knowledge - Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations
SUPERVISORY RESPONSIBILITIES No Supervisory Duties - Not responsible for supervising employees.
BUDGETARY RESPONSIBILITIES No Budget Responsibilities - No fiscal responsibility for the department's budget.
PHYSICAL REQUIREMENTS:
Education - 1st Bachelor's Degree - computer science, mechanical engineering, or a related area. Work Exp 2+ years
WORKING CONDITIONS:
40% - Exposure to heat or cold 30% - Electrical hazards
WORK SCHEDULE:
Standard Hrs: 37.5
JOB LOCATION:
Clemson, SC
APPLICATION DEADLINE:
September 26, 2024
CLOSING STATEMENT:
Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.
