Posted in General Business 6 days ago.
Type: Full-Time
Location: O Fallon, Missouri
JOB DESCRIPTION
The Phone Team Supervisor will, in partnership with the leadership team, manage the daily operations of the Agency Services phone team. Work directly with Operations Leadership Team to continually enhance and develop the staff's customer service skills while creating efficiencies to improve service and productivity. Provide recommendations to Operations Management on process improvements and staffing allocations. Provide leadership and guidance to further develop the knowledge, productivity, and customer service skills of the staff. Manage and coordinate Masterpiece/PLS/cross-function training.
Responsibilities include:
QUALIFICATIONS
Competency
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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