Client Service Manager - Employee Health & Benefits
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 10,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Service Manager at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Client Service Manager on the Employee Health & Benefits team, you'll manage the day-to-day activities of the Employee Health & Benefits (EH&B) service team, to include Client Coordinators, Client Analysts and Senior Client Advocates and the EH&B Technical Trainer. You will be responsible for developing a strong team environment by promoting and living the mission, vision and values of Marsh McLennan Agency. Everyday will look different including a variety of tasks including:
Participating in the recruiting, hiring and onboarding of new colleagues.
Working closely with the EH&B Technical Trainer to identify training and onboarding needs of new employees and existing service team employees.
Supporting colleague development by conducting annual performance and compensation reviews, developing personal development goals, and engaging in career paths discussions.
Promoting a culture of high performance and continuous improvement that values learning and commitment to quality.
Balancing staffing needs to service clients (book size, coverage hours, time off)
Staying informed regarding technical knowledge, market trends, company information and other operating techniques and pass along information.
Looking for opportunities to enhance/innovate client deliverables to differentiate MMA in the marketplace.
Engaging in regular communications with employees through one-on-one sessions, team meetings and departmental initiatives.
Collaborating with cross-departmental leadership to enhance the client experience and deliver cohesive messaging from the firm.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
5+ years of employee benefits and leadership/management experience in the area of insurance, risk management or similar industry.
Effective public speaking skills and excellent verbal and written communication skills.
Strong management and demonstrated team-building skills.
Proven ability to establishes priorities and organizes time efficiency to ensure tasks are completed to meet or exceed deadlines.
These additional qualifications are a plus, but not required to apply:
Bachelor's degree in business, risk management or equivalent
Life and Health license (Required within 3 months of hire)
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick:
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.
