West Monroe, LA, USA Full time 2024-09-11 R24_0000027227
SUMMARY:
The Senior Field Service Coordinator is responsible for utilizing proven project management methodologies to effectively lead all large capital service projects and any significant customer outages. This position is accountable for the completion of all key tasks, ensuring on-time completion, on-budget delivery, and project safety goals. The Senior Field Service Coordinator must demonstrate excellent problem-solving skills, be resourceful and creative in their general approach to problems.
JOB DUTIES
Leads projects by working effectively with internal and external team members and serves as the ultimate owner of project milestones and tasks.
Assesses the right resources to apply and to get the best out of the team.
Documents, coordinates, and monitors progress from project initiation through closing.
Creates project outlines and business objectives in partnership with Regional Operations Managers.
Creates and maintains project plans through the lifecycle of the project. Identifies and manages dependencies, tasks, issues, and risks.
Utilizes product managers, sales managers, and local specialist to gather and capture requirements for project delivery.
Responsible for communicating status of Client Service initiatives to project team, all local team members that have responsibility for that customer, as well as leadership.
Builds and maintains a network of working relationships across the business.
Raises concerns quickly to the team and escalates when necessary.
Serves as a thought leader for continuous improvement and transformation.
Monitors technicians ability and knowledge of new processes and tools.
Works with the many departments to assist in maintaining best field service practices.
Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a bachelor's degree, ten (10) years of related experience
At least five of those years involving Project Service Management experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
Demonstrated proficiency with PC software including Microsoft Office Suites.
Excellent verbal and written communication skills.
Ability to communicate with both team members, peers and senior leadership within the organization.
Strong organizational, attention to detail, and time management skills.
PHYSICAL DEMANDS:
Works with and around the service/support shops.
Ability to meet the demands of inspections of customer locations.
Occasional heavy lifting (up to 50 pounds) may be required.
LICENSES & CERTIFICATIONS:
Must have or acquire all certifications to enter project locations. (TWIC, MSHA, etc.).
Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY: 0-5 Direct Reports
BUDGET RESPONSIBILITY: Yes
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
