Ready for a fast-paced job where you can provide the literal groundwork that connects communities together? Join Summit Materials - a construction materials company leading the industry - where we build the foundation for a better tomorrow.
Summit Materials consists of more than a dozen local companies that supply aggregates, cement, ready-mix concrete, asphalt paving, and construction services in the United States and western Canada. At Summit Materials, we support our teammates who lay the groundwork for our communities and live by our core values: Safety, Integrity, Sustainability, and Inclusivity. We're passionate about our teammates, our work, and our communities. Each of Summit's companies celebrates their individual legacies, but together - we are Summit Materials.
Benefits
We care for you and your family: We offer comprehensive medical, dental, and vision insurance plans to support the health of you and your family.
We prepare for the unexpected: We offer life insurance, long-term disability, and short-term disability coverage at no cost to you.
We invest in your career growth with Summit Materials and beyond: Get access to our Discover Learning catalog with thousands of available courses to support your professional and personal development. You can learn on-demand, at your own pace, and from any device.
We embrace your well-being: We know that your well-being is more than just physical. We're here to provide teammates with the resources and tools they need to stay healthy and feel supported, including an Employee Assistance Program (EAP) with free counseling, financial resources, and more.
We support your personal goals: We provide a financial foundation as you plan for the future. Our programs, like our 401(k) plan where we match up to 4% of your annual income, are designed to help you prepare and reach your goals for you and your family.
We give you time to recharge: We offer our teammates Paid Time Off (PTO) so they can recharge and relax with family and friends.
Overview
The Customer Service Representative verifies and maintains records on incoming and outgoing shipments. Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Additionally, this position is responsible for supporting current waste fuels customers and provides technical service to existing accounts. This position s upports a good standing in the community, sustainable operations, and adheres to and upholds all company policies, safety standards and federal / state regulations.
Role & Responsibilities
Work safely and adhere to all safety policies.
Be an ambassador for the facility, both internally and externally, defining and promoting the facility's position, image and character.
Scale shipments in and out; directing drivers to appropriate offloading area.
Enter manifest data into Waste Fuels Management System (WFMS).
Verify shipment contents with production, to ensure manifest for loads are correct.
Sign & Maintain manifest(s) and appropriate documents for each shipment.
Monitor and Sign manifests in EPA's e-manifest system.
Provide assistance to the customer for completing all required paperwork, Ex Profile Form, Manifest.
Assist with schedule of material for inbound and outbound shipments.
Resolve customer service or billing issues.
Record shipment data, such as weight, waste codes, container count, and other discrepancies for reporting, accounting, or record keeping purposes.
Maintain good relationships with customers through regular and continuous contact.
Provide technical assistance and troubleshooting to the customers.
Assist in collections of outstanding balances of delinquent accounts.
Stay informed with Federal and State regulations applicable to waste fuels and waste disposal.
Other duties may be required and will be assigned as necessary.
Ability, Skills & Knowledge
Bachelor's degree or equivalent experience preferred.
Overtime may be occasionally required.
Must have a high level of integrity and commitment to comply with all applicable federal / state / industry compliance, record keeping, regulations and standards.
Strong Interpersonal capabilities with ability to effectively communicate both verbally and in writing, while building rapport with customers and team members.
Proficiency in Microsoft Office Suites with accurate data entry skills.
Change Management: Outside the box thinker, with the ability to analyze current challenges, and implement change as needed.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
Coordination: Adjusting actions in relation to others' actions.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
The physical demands and work environment described herein are representative of those that must be met by a teammate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the teammate will be regularly required to talk and hear, use fingers and hands to handle and/or feel, use eyesight for depth perceptions, close, distant, peripheral and color vision; stand, walk, sit, reach, climb, balance, stoop, kneel, crouch and crawl. Occasional exposure to walking on rocky, irregular surfaces that may be muddy and in reduced lighting conditions, moving mechanical parts, electrical equipment, high and/or confined spaces, fumes, airborne particles, outside weather conditions and explosives. Occasionally be able to lift and/or move up to fifty (50) lbs. independently and tolerate moderate noise levels.
