Job Description:

Requisition ID: 106953



Share Our Purpose. Be Yourself. Feel Valued.


People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.


We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.



About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.


As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.


American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.




Work Schedule

• The Forty (40) hours per week being five (5) consecutive days of eight (8) hours each, exclusive of lunch periods.
• Position may be required to work overtime hours and is subject to 24-hour call out as needed.

Key Accountabilities

• Performs advanced customer service functions in the field.
• Turns on and turns off water service to customers and obtains proper meter readings.
• Turns off and restores service on delinquent accounts.
• Investigates and resolves routine customer complaints such as those relating to defective water meters, leaks, dirty water, pressure, high bills etc.
• Installs and changes meters, and replaces damaged meter boxes and lids.
• Investigate inquiries from supervisor or customer as necessary.
• Maintain detailed and complex records in company databases and company applications.
• Effectively use company equipment including work truck, computer, tablet, small hand tools, etc.
• Read and record customer meter readings on hand-held unit and Toughbook as necessary.
• Does other similar work, which he/she may be called upon to perform, and any other work as necessary or to satisfactorily complete the job to which he/she has been assigned.
• Small hand tools and any other tools necessary to complete the job.

Knowledge/Skills

• Must be able to prepare the necessary forms and documents relating to the position.
• Must have ability to carry out oral and written instructions.
• Requires normal physical and mechanical ability and ability to meet the public.
• The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move over 100 pounds.
• Must obtain a California State Water Resources Control Board (SWRCB) certification as a Distribution Operator, Grade 1 within one year from date of employment/transfer/reclassification.
• Certification must be maintained for employment.
• Must possess a valid California Driver's license.

Experience/Education

• High school education or equivalent.

Compensation


$38.52 hourly




Competencies


Champions safety


Collaborates


Cultivates innovation


Customer obsessed


Drives Results


Nimble learning



Join American Water...We Keep Life Flowing™



American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants
based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.




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