Handle the collection of receivable dollars of all customer accounts , which entails conflict resolution, preparing detailed reports and communicating analysis results to sales team . To be customer focused in tandem with all business units, to foster sales growth and profitability though understanding of the total customer picture, and not just the collection process.
Key Responsibilities and Duties
Assist Credit Manager by m ak ing recommendations regarding credit worthiness and terms based on D&B analysis, reviewing customer credit references and personal knowledge from other research in conjunction with the total customer picture from the sales team .
Research and r esolve customer-billing problems in a timely manner , expedite cash flow and minimize accounts receivable delinquency by working directly with customer contacts . This process include s working in partnership with other functional areas to ensure the timely issuance of cash credit memos, expediting proof of deliveries, documentation support, and other account adjustments as deemed necessary and appropriate by the Credit Manager . Working towards annual past due goal and DSO goal to assist in corporate goals for cash management .
Coordinate with sales and sales support to facilitate collection of funds when necessary.
Excellent communication skills, both verbal and written, to be used internally to inform of situations or potential credit situations and externally wh en working with customers to resolve billing issues .
Maintain business partner history in INFOR LN system to foster transparency and availability of customer knowledge to others , including maintenance of customer email addresses for invoicing.
Prepare analysis reports and synopses of customer delinquency.
Reviews unallocated cash receipts and works with customers and banking analyst to resolve issues and get all payments applied to invoices timely .
Coordinate with Sales/Sales Support, approve ledger account coding and process non-inventory invoices (claims, obsolete inventory, etc.) in Infor LN system.
Responsible daily for customer specific business requirements, such as EDI, Tungsten, ARIBA , Coupa, Ring Direct, and Stratas P card , etc . Also coordinate with plants when issues arise with these requirements .
Supports plant operations with credits and rebills with a sense of urgency to keep them operational and timely .
Review all system credit holds and act accordingly while communicating with the plants to keep the disruption to operations minimal .
Setup and update supplier banking in LN system, and individual banking in Paymode system.
Month end responsibilities - Prepares Cargill month end statement, unallocated cash, reviews all customer accounts, GL recons and commission calculations.
Ability to multi-task and prioritize regularly on ongoing .
Special Projects - assists new implementations of software, mapping, testing and process development .
Responsible for keeping documentation of processes and work instructions for the AR team .
Perform as backup to Credit Manager.
Perform a s backup to Banking Credit Associate .
May perform other tasks or projects as assigned by the Credit Manager.
Experience and Educational Qualifications
BS/BA degree preferred or 3-5 years experience in AR Collections
Windows and Microsoft Office (Excel, Word, and Pow er P oint) proficiency required
Knowledgeable of credit, collections, banking, finance, commercial law, sales and op erations preferred
Familiar with Infor LN or comparable ERP /business management systems
Competencies Required
Time Management
Priority Setting
Customer Focus
Drive for Results
Excellent communication and analytical skills
Decision Quality
Informing
Comfort Around Higher Management
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
