Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.
The Claims Consultant assists property and casualty clients navigate the insurance claims process, with a particular focus on bringing claims to a resolution while protecting the client's best interest. They provide exceptional client service by educating clients on best practices in advanced claim management on a consistent basis. The Claims Consultant also serves as an internal resource for other service team members on complex claims and coverage situations. This role creates value by minimizing the risk and maximizing the health for clients.
Claims
Mitigates client's claims exposures through the strategic management of claims
Diligently investigates all outstanding requests and commitments made to the clients and reports outcomes/next steps on a regular basis
Reads and interprets coverage to assist clients with analyzing carrier coverage positions
Provides client education, such as Workers Compensation 101, Workers Compensation 102, Claims Mitigation
Analyzes and guides clients in areas of liability and litigation
Advocates for special claims handling instruction from insurance carriers as appropriate to meet client preferences for communication and management of their claims
Directs and advises clients on risk solutions when applicable
Educates clients and internal teams on best practices in claims
Proactively manages and leads claim reviews in accordance with claims service guidelines, including reviewing claims; assembling documents; ensuring carrier participation when necessary; and conducting claim review meetings in person or via phone; managing the meeting within agreed upon timeframe, while driving towards results
Participates in current and prospective client meetings with sales and service teams and provides overview of claims management services tailored to the particular concerns of the client
Performs related duties as assigned or as a situation may dictate
Execution of Client Service
Works with Producer and/or Account Executives, service team and other internal departments to plan, execute, and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses
Advises service plan, and other specific deliverables designed to support clients in making decisions about insurance programs
Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email and in-person meetings
Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes
Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff
Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
Works with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment report
Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience
Manages time effectively to prioritize workload, client service requests, and service parameters on business processes
Data and Process Integrity Peer Relationships
Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution
Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence
Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goals
Peer Relationships
Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.
Trains, guides and mentors Claims team members and other peers
Communicates effectively with team members and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload
Develops successful and effective working relationships with Producers, Account Executives, Client Service Representatives, service team members, managers, carriers and members of other departments
Required
Upon hire, Producers License for Casualty, Health, Life, as appropriate for role
Preferred
BS/BA Degree
AIC or SCLA Designation
Proficient in Microsoft Office Suite
5+ years of claims handling experience at an agency or insurance carrier
A Great Place to Work. A Great Place to Perk.
Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:
Medical, dental, vision, 401K benefits and more
The flexibility to work at home or an office
A paid day off to volunteer and company-organized volunteer events
Up to $1,000 per year in matching charitable donations
Up to $750 per year in wellness rewards
A company-wide mentality that you can never appreciate your co-workers too much
Who You Are is Who We Are
MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.
