Job Functions, Duties, Responsibilities and Position Qualifications:
As a Client Service Representative, you will be in post-sales support role, providing patient results and client resolutions.
Responsibilities:
Communicate information to the client on laboratory testing, turn-around times, patient results, pathology results, specimen collection and submission requirements
Research, troubleshoot and resolve laboratory service issues to ensure client satisfaction
Document and maintain incident reports
Interact with clients, couriers, laboratory personnel, sales team on the phone and in person in a positive manner and assist in resolution of client concerns
Contact client for missing demographic or insurance information
Act as a dispatch service for specimen pickups and distribution of supplies
Maintains strictest confidentiality
Location: Las Vegas, Nevada
Hours: 7:30 am - 4:30 pm
Days: Monday - Friday
Full Time/Benefit Eligible
Company: Sonic: Anatomic Pathology
Requirements:
High School Diploma or equivalent
Minimum of 1 year experience as a client/customer/patient service representative
Ability to establish and maintain positive relationships with employees, physicians, and clients
We'll give you:
Appreciation for your work
A feeling of satisfaction that you've helped people
Opportunity to grow in your profession
Free lab services for you and your dependents
Work-life balance, including Paid Time Off and Paid Holidays
Competitive benefits including medical, dental, and vision insurance
Help saving for retirement, with a 401(k) plus a company match
A sense of belonging - we're a community!
Scheduled Weekly Hours:
40
Work Shift:
Job Category:
Laboratory Operations
Company:
Laboratory Medicine Consultants LTD
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
