Software Support Analyst




Location: Englewood, CO 80112



Full-time ONSITE




Hours: Monday - Friday 8:00 am - 4:30 pm, plus over-time


Pay: $42,680 - $65,000


Direct-Hire


**Company is ITAR Compliant - requiring all employees to be US Citizens or Permanent Residents


**Must be able to clear a background check and drug screen


An industry leading global provider of continuous emission monitoring systems is seeking a Software Support Analyst to join their team. As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is accomplished by understanding basic Windows administration, data analysis, and very basic programming skills. The analyst will be quality assuring single server Windows computer systems for operations, email, local web hosting, SQL Server databases, MS Office and Adobe products, as well as proprietary air pollution monitoring and reporting applications. The ideal candidate will be detail orientated and a motivated self-starter, have excellent people skills, math skills, and communication skills, be computer and database savvy, may have general air quality or basic chemistry knowledge, works well in a team environment, and is always focused on customer satisfaction. This position represents an excellent opportunity for an individual to work in a team environment with dedicated professionals focused on customer satisfaction with growth potential.



Essential Duties/Responsibilities



• Works as part of the Call Center through coordination of telephone calls and priorities including rotation on after-hours on-call service as needed.


• Works, as part of the call center and mostly by remote access, with customers to gather and analyze environmental data and records for completeness and accuracy in technical and procedural practices. A high level of accuracy and attention to detail is mandatory for success.


• Ensures effective and persevering completion of customer call tickets.


• Follows all quality management procedures for prioritization and recordkeeping.


• Updates call center call case database which tracks call case issues and progress.


• Works with others to design, verify air emissions calculations and support for compliance, recordkeeping and reporting required for federal and state programs.


• Comfortable working with others in documenting, maintaining, and performing air emissions calculations and procedures using documents, spreadsheets and diagramming type software programs.



Qualifications



• If you have excellent customer service skills from another industry, or you have experience or education in an environmental science application, and consider yourself tech-savvy, please apply!


• High level of accuracy and attention to detail.


• Excellent verbal and written communication skills concise and complete.


• Good Windows administration computer skills including knowledge of Excel, Windows Administration, and basic scripting or any type of structured programming.


• Ability to prepare reports, exercise discretion when dealing with confidential information.


• Ability to work well with remote plant personnel and internally in a team setting.


• Bachelor's degree from four-year College or University.


• Current valid driver's license required. - US Citizen/Perm Resident/ Other US Person. Physical & Mental Requirements:


• Will occasionally stand/walk/talk/hear/stoop, bend, kneel or crouch/push or pull, carry or lift 10-50 lbs. and will continuously sit/use hands to handle or feel reaching with hands and arms.


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