Reporting to the Senior Manager of IT Corporate Support, this customer-facing position offers a unique opportunity to expand skill sets and work across a broad range of IT infrastructure responsibilities. This includes hardware, software and general systems support for computers, the local area network (LAN), voice communications, and video conferencing services. The position is an essential role within the Corporate IT team supporting a critical client group.

HOW YOU WILL MAKE AN IMPACT:

• Deliver exceptional customer service to internal users through Service Desk support, including resolving technical issues, proficiently communicating with end users, managing their expectations, and ensuring overall satisfaction.
• Be adept at identifying root causes of technical issues and devising effective solutions, sometimes under pressure and within tight deadlines.
• Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.
• Effectively create and maintain technical documentation and knowledge base articles.
• Assist with training and mentoring new technicians to get them acclimated to the company.
• Install and ensure all devices are kept compliant with the required security software.
• Support network changes and server maintenance.
• Provision and deploy hardware/software to end users and provide technical training.
• Maintain data files and monitor system configuration to ensure data integrity.
• Provide support for voice and mobile infrastructure/equipment across all departments. including Moves, Adds and Changes (MACs) in Microsoft Teams phone and voicemail systems.
• Advanced knowledge of hardware, software, networking, and operating systems, including troubleshooting complex technical issues, and providing innovative solutions.
• Provide support for printers and other multifunction devices.

WHAT YOU WILL BRING TO THE ROLE:

• Associate or Bachelor's degree required or appropriate certifications.
• Minimum of 7 years of technical experience applicable to the skills below, preferably in a corporate environment.
• Hands-on experience with Windows, MacOS, iOS, Android support and associated hardware.
• Experience with Microsoft Entra ID and Active Directory required.
• Experience supporting VIP's and C-level end users.
• Experience with Microsoft Teams Systems required.
• ITSM and ITIL fundamentals.
• Understanding of Microsoft 365 products (Exchange Online, Entra, SharePoint, MS Teams).
• Experience supporting, maintaining, and troubleshooting video conference systems and software.
• Ability to triage technical situations and escalate when necessary.
• A strong sense of urgency, attention to detail, and the ability to adjust priorities as necessary.
• Self-starter with the ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills to effectively troubleshoot by phone, in person, chat, and e-mail.
• Must have professional presence and customer service aptitude.

#LI-ONSITE

Compensation

Salary Minimum: Market

Salary Maximum: Market

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

Nearest Major Market: Philadelphia