Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a High Performance Computer Engineer in Piscataway, NJ.

Responsibilities:

• High Performance Computer Engineer will successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems


• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)


• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence


• As a High Performance Computer Engineer, you will act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process


• Review and may resolve complex business issues


• Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.

REQUIREMENTS:

• Vocational: apprenticeship/certification completion; May be technical or non-technical; May include on- the-job training in addition to studies; Advanced programs may be 2+ years


• Associate degree: first attainable degree at the post-High School level; Typically, 2 year completion beyond High School level or equivalent experience; BA/BS or equivalent experience preferred.


• Relevant industry qualification where applicable


• 3-5 years of experience in relevant technologies and customer environments


• Understand and utilize Information Technology Information Libraries (ITIL)


• Excellent verbal and written communication skills in language to be supported


• Experience in troubleshooting in a technical environment


• Excellent analytical and problem-solving skills


• Software and hardware knowledge of computing, storage, and peripheral devices


• Advanced proficiency with case management databases and tools


• Superior customer service skills


• Phone and remote support


• Ability to solve and document solutions for usage of other technicians and customers


• Ability to mentor new agents


• Ability to lead resolution activities with escalated customers


• Ability to contribute to technical action plans


• Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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