Vertiv is hiring a Customer Service Coordinator in Westerville, OH to work with Sales partners to create and manage orders, manage order changes, provide communication to customers and stakeholders, and manage invoice generation. From the time a sales quote becomes an order, until the invoice is approved and paid by the customer, the Customer Service Coordinator is responsible for the workflow.
RESPONSIBILITIES
Coordination with the planning team to schedule production dates.
Communication with customers and process partners regarding order status, changes to schedule or issues to resolve.
Proactive management of customer needs through communication and problem resolution.
Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued.
Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs.
Participates and gives input in process improvement activities utilizing the Vertiv Operating System
Completes tasks as assigned to support Sales Offices
Manages periodic close process ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value.
Manages project financial closeout along with project team. Ensure that invoices match purchase orders and change orders.
Supervises current projects and coordinate with team members to keep workflow on track.
Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
Assist with all internal and external audit requests
QUALIFICATIONS
Minimum Job Qualifications:
Minimum of 2 years of sales experience
Excellent customer service skills
Professional communication skills, both written and verbal
Excellent organizational, analytical, and interpersonal skills
Detail-oriented
MS Office proficient
Ability to work and multi-task in a fast-paced environment
Preferred Qualifications:
Previous customer service or technical experience
Oracle ERP experience desired
Bilingual is a plus - English/Spanish
EDUCATION AND CERTIFICATIONS
Bachelor's Degree required, with Business or related field preferred.
PHYSICAL REQUIREMENTS
No Special Physical Requirements
ENVIRONMENTAL DEMANDS
N/A
TRAVEL TIME REQUIRED
N/A
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With more than 27,000 people worldwide and more than $6 billion in revenue, a strong customer base and global reach in nearly 130 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
