Looking for a Senior Technical Analyst to support a project with a financial client.


Responsibilities:

• Proactively monitor and complete work requests to ensure quality and timely delivery.
• Perform troubleshooting for escalated tasks before seeking assistance.
• Engage directly with partners to gather additional information as needed.
• Participate in continuous improvement initiatives, including process simplification and automation.
• Analyze available data, identify gaps, and resolve moderately complex problems.
• Escalate issues that could pose risks to the bank.
• Take the lead and utilize a wider network of technology resources.
• Develop a deeper understanding of responsibilities across other technology teams.
• Be a trusted partner to the lines of business (LOBs) we support.
• Embrace mentorship and training opportunities.
• Apply continuous learning to your work.
• Schedule, coordinate, and facilitate strategic meetings with team members, peers, and vendors.
• Gather and analyze metrics to monitor product, process, and environment health.
• Collaborate with other departments on enterprise performance metrics.
• Set and update documentation standards for products, processes, and environments.

Required Skills:

• Minimum of 2 years of technical experience (specific technology expertise may vary).
• Possess an associate's degree in computer science and/or business, or the work experience equivalent
• Work within a customer oriented, positive team environment
• Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff
• Provide support on single projects and initiatives within scope, budget and timeline
• Track corporate IT assets throughout computer lifecycle
• Install, support, and maintain desktop applications
• Provision applications using Microsoft System Center Configuration Manager (SCCM)
• Support desktop and mobile operating systems
• Configure, troubleshoot, and repair hardware

Essential Job Functions

• Effectively communicate with the end user
• Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers
• Complete work on assigned tickets within SLA
• Use industry standard concepts, practices, and procedures
• Rely on documented and established guidelines to perform the functions of the job
• Communicate using excellent grammar and listening skills
• Work closely with team and produce clear documentation
• Learn new things and adapt to new procedures
• Provide audiovisual support