Hi, I'm Lolitta Tucker, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
We are looking for a Customer Success Manager who will:
Proactively Develop an Account/Program Strategy
Manage a portfolio of enterprise accounts, often with complex program and technical requirements, providing clients with thought leadership and consultation to maximize their investment in CSG.
Develop a deep understanding of your customers' expected business outcomes, build strong relationships up through C-level executives collaborating with them to construct and execute strategic account plans to drive customer success, retention and growth.
Own and maintain the Customer Success Framework for the Accounts in the portfolio, in collaboration with the internal partners.
Orchestrate strategic business reviews (SRBs) for each account in your portfolio to track progress towards stated business outcomes.
Drive Product Adoption and Benefit Realization
Evaluate, understand, and advise on ways to materially drive usage of our platform.
Collaborate cross-functionally with CSG's GTM, finance, product management and technical teams to ensure seamless implementation and ongoing support of the CSG CX solution portfolio.
Develop Deep Program Understanding
Be equipped to act as the 'expert' at CSG on the customers program, product utility and business outcomes.
Understand the Business Objectives behind each solution contributing to the overall CX vision for the client.
Own the Services Relationship
Monitor customer health metrics and create prescriptive recommendations to drive high utilization and adoption of the CSG's CX product suite.
Act as an escalation point for reported/identified issues and operational service impacting events.
Is this opportunity right for you? We are looking for candidates who:
Have a bachelor's degree or equivalent education/experience.
3-5 years of experience in Customer Success, consulting, CX, project/program management and/or account management
Have experience supporting enterprise SaaS customers in Healthcare, Financial Services, Retail and/or Cable & Telco.
Have a proven track record of building and maintaining strong customer satisfaction and achieving revenue growth targets.
Have the ability to travel up to 25% to customer sites or as their portfolio requires.
Are proficient in English is a business environment.
Our Guiding Principles:
Impact
Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.
Integrity
Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect-that's just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
CSGer Perks & Benefits:
Work from Home, in-office, or hybrid.
Employee Belonging Groups
Healthcare: Dental, Medical, and Vision
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!
View More Benefits
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Story
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work.
We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.
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Position Pay Range:
This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. $64,938.52-$103,901.85
