Description: Our client is currently seeking an Application Support II
Responsibilities
Monitors and maintains operational readiness of EA system and provides 24/7 support on as needed basis. .
Provide Level 2 Incident Management support for the EA modules with a goal of meeting Business service levels. Take ownership of critical issues, enlist proper representation from other IT support terms and drive towards resolution.
Resolve EA functional errors as identified by Business Partners; includes reviewing business process and EA document workflows to identify cause and recommend corrective actions.
Debug and resolve production support or business process issues, including time estimates for corrective action, in order to meet the customer service level agreements.
Includes identifying root cause and reporting of problem resolution.
Meet with Business Partners to gather information and prioritize reported defects for submission to Development for resolution
Identify opportunities for system enhancements that will deliver enhanced functionality and/or simplify system administration
Develop and refine work plans for changes (including defects fixes, enhancements and/or configuration changes) to EA. Configure and test changes to system.
Coordinate for the promotion of code/configuration changes to the production environment after Quality Control and User Acceptance sign-off.
Work with other IT support teams to resolve infrastructure related problems (i.e. Basis, Network, Database) where appropriate
Ensure proper operational monitoring and reporting to ensure 24x7 availability of our enterprise systems.
Take action when issues are reported.* Perform Service requests as requested by Business Partners
Provide financial functional expertise, guidance, presentation, and instruction on EA products to the business units and users
Maintain support documentation * Gather and analyze performance metrics to support continuous improvement for Change Management
For finance related projects, drives the plan to ensure that new features and functionality are supported by the team upon go live.
Key deliverables include the creation of a steady state support plan, performing test cases, creating appropriate documentation, ensuring proper monitoring and the facilitation of team cross training sessions.
Perform off-hours support on occasion and act as an on-call escalation point for priority issues
Contact: rkumar03@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
