Work hard, have fun! At MMC Contractors, our culture is built on hard work - but while enjoying ourselves in the process. Our family of construction companies prides itself on our almost 90 year history, our 100% employee ownership structure, our competitive pay and benefits… But what we pride ourselves most in is our people. We truly believe that our people are our greatest asset, and that's why we place a heavy emphasis on recruiting, training, and retaining the best and brightest talent in the industry. Are you ready to become a part of the MMC Contractors family?
Nature of Work
Provide dispatch duties to support the day-to-day operation of the service department and/or special projects group.
Essential Duties and Responsibilities
Coordinate and assist with prioritizing the dispatching of field personnel and resources.
Keep clients updated on status of requested service.
Create and update files of various types. For example: documents, spreadsheets, and databases.
Perform other administrative activities including, but not limited to, answering phones, drafting and responding to emails, electronic filing, greeting and assisting visitors, and working with internal and external clients.
Create, update, and modify work orders, including entering lump sum budgets,
attaching turnover packages, and issuing purchase orders.
Create and submit customer invoices. Follow up on customer invoices overdue by 30 days or more, as well as vendor invoices overdue by 60 days or more, to ensure
collection of amounts owed and drive collection of accounts receivable.
Compose and/or edit letters, memos, reports, procedures, etc., as required.
May help develop, interpret, and administer a company policy, program or procedure requiring independent decision making.
Create client proposals based on information and pricing provided by others.
Provide coding and time entry assistance to field personnel as needed, and the coding of and entry into accounting system of service technician payroll.
Post-service follow-up with customers to ensure satisfaction prior to sending invoice.
Assist in the coordination and scheduling of maintenance contract activities.
Assist in the coordination of jobsite activities such as deliveries, rigging, equipment, tools, etc.
Assist in the management of renewing and scheduling maintenance contracts. Track expiring maintenance contracts and follow up to drive renewals.
Coordinate and supervise administrative support activities with additional personnel.
Promote the company safety culture and safety awareness throughout the company,
projects, or office.
Exercise initiative or, as directed, perform additional duties to meet the needs of the organization.
Qualifications
Ability to perform work accurately and completely, and in a timely manner
Strong communication skills, verbal and written
Ability to understand and implement best practice standards
Knowledge of organizational structure and available resources
Ability to quickly and effectively solve complex problems
Ability to deliver quality through attention to detail
Organizational skills
Listening skills
Ability to adapt to change and stress in the work environment and manage competing
demands while maintaining high performance levels
Ability to be proactive and resourceful
Ability to follow-up on inquiries in a timely manner
Ability to prioritize multiple projects
Proficiency in MS Office and all other company utilized software
Ability to build relationships with team members that transcend a project
Ability to build relationships and collaborate within a team
Ability to learn and use a variety of software, tools, and systems necessary to meet
business needs
Education
High school diploma or General Education Degree (GED).
Experience
1 year or more of related work experience preferred
Other technical experience such as military, public service, on the job training programs, etc. may meet this requirement as determined by local management.
Physical Demands
Must be able to lift up to 25 pounds
Normal office environment
Frequent activity: sitting, viewing, and typing on computer screen
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, residences, commercial vehicles, or outdoors, e.g., use of safe work practices with office equipment, avoidance of trips and falls and observance of fire regulations and traffic signals, etc. This is a fast paced and constantly changing work environment based upon internal and external client expectations.
Cerris and its subsidiary companies are an Equal Opportunity Employer-EEO/AA/M/F/D/V/VEVRAA
