If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
Responsibilities:
Administer Workforce Management, Hiring, Staffing Model and Banking Center Hours Periodic analysis and evaluation of network staffing level to ensure proper service and sales stress levels. Oversee and update staffing model regularly.
Manage hiring process to ensure appropriate vacancy levels and budget adherence.
Responsible for process for ensuring the schedules for banking center network are provided in a timely manner.
Provide analytics and reporting from WFM solution.
Ensure solution is current with upgrades and data.
Direct the modeling and evaluation of transaction trends to ensure banking centers have proper hours of operation.
Make recommendations to leadership for strategic changes to banking center hours.
Communicate and execute hours changes.
Assist with aspects of banking center incentive program, compensation and variable compensation, as well as variable compensation budgets for banking center network and regional bankers.
Track progress toward plan ensuring the LOB is staying within plan.
Reforecast and adjust as necessary to meet financial targets.
Actively manage incentive plan document and ensure updates are included.
Administer annual plan changes and communication plan.
Monitors progress towards goal achievement and account adjustments ensuring individuals, teams, and regions receive accurate incentive payout awards.
Manage goal modeling for incentive purposes.
Attend Leadership meetings to provide updates, insights and receive feedback.
Develop and provide reporting and performance monitoring and incentive payment solution.
Provide additional support for Business Banking incentive program through reporting and analysis
Provide reporting support. Ensure field has appropriate reporting to manage day to day banking center operations.
Provide leadership with analytics and reporting to make informed strategic decisions.
Direct Goal modeling and allocation for Consumer Bank Utilize modeling to allocate goals to the banking centers, business banking teams, wealth teams, and residential mortgage/consumer lending group.
Work with each LOB leadership team through the adjustment process ensuring that guidelines are followed, and exceptions are documented.
Distribute goals to field leadership to be cascaded down teams.
Work with LOB leadership to evaluate goals and monitor for anomalies to ensure goals are appropriate.
Administer Curinos Distribution Analyzer Work with vendor to understand the tool outputs
Utilize data fom tool to create reporting for line of business
Support Banking Center Network & Consumer Banking Recognition Plan - Support & Events (Winner's Circle +) - Explore Expansion to entire CB
Support year end Account and Relationship Repoint Initiative: Consumer, Business, Private Client, and Commercial
Experience & Skills:
Bachelor's degree required in business, finance or related field. (Master's Degree preferred)
5+ years of progressive retail banking experience
Ability to work cross functionally with other lines of business to achieve results
Excellent people skills and the ability to present to Leadership
Expertise with Microsoft products including excel and PowerPoint
Ability to multitask, be detailed orientated
Strong knowledge of products, services, and sales campaigns essential
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
