Job Description:

Patient Experience Specialist

Since 1896 the University of Pittsburgh School of Dental Medicine has been educating students to take their places among the best dental practitioners in our region and across the country. Each day the School’s faculty and staff contribute to its mission to advance the future of dental medicine through teaching, research and service. In addition to being a great place to work the University offers robust benefits including: *11 Paid Holidays, Paid Vacation, Sick and Personal Days * Additional Paid Time Off (Winter Recess) during the period between Christmas and the New Year * Paid Parental Leave * Education benefits for eligible employees, their dependents and spouse/domestic partner * Above-average Employer Contribution towards Medical, Prescription Drug, Vision, Life, STD, and LTD Insurance plans * A robust retirement savings plan option. Including 100% match on employee contributions of 3-8% (150% after vesting) and enhanced match for those nearing retirement * Free PAT bus pass.

School of Dental Medicine Orthodontics Department of Oral and Maxillofacial Surgery is seeking a Patient Experience Specialist.

Job Summary

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.

Essential Functions

The Patient Experience Specialist (PES) assists the department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.

The PES is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.

Physical Effort

Physical demands are light.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

Assignment Category: Full-time regular

Job Classification: Staff.Patient Office Assistant

Job Family: Health Professionals

Job Sub Family: Clinic Operations

Campus: Pittsburgh

Minimum Education Level Required: High School Diploma/GED

Minimum Years of Experience Required: 1

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.

Work Arrangement: Monday - Friday, 8:00 a.m. - 4:30 p.m.

Hiring Range: TBD Based Upon Qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents: Resume

Optional Documents: Not Applicable

PI249122433

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