Job Description:

The Hilton Portland Downtown is an iconic property located in the heart of downtown Portland where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, the property offers free meals during shifts. We know that you’ll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!

As a Coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Event Managers.  

The ideal candidate for this role will possess:

• Minimum Years of Experience: one (1) year guest contact or customer experience.  

• Minimum Years of Experience: one (1) year guest contact or Admin experience.

What will I be doing?

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• To organize, plan and prioritize your duties by developing plans and goals.


• Timely communication to internal and external clients via telephone, email, written documents or in person.


• Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.


• Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.


• Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.


• Working with affiliate groups.


• Assist with clients and deliver on the client’s expectations.


• Demonstrate knowledge of job systems, products, booking systems, and processes.


• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.


• Ensure high quality service by communicating and assisting others to understand the guest needs.  


• Participate in customer site inspections and assist with the sales process as necessary.


• Other duties as necessary based on business needs.


• Regular attendance 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.


• Integrity - We do the right thing, all the time.


• Leadership - We're leaders in our industry and in our communities.


• Teamwork - We're team players in everything we do.


• Ownership - We're the owners of our actions and decisions.


• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality


• Productivity


• Dependability


• Customer Focus


• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!

 

 

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