Job Description:

Baggage Storage Associate - JFK John F. Kennedy Airport - Full Time (overnight)

$18 - $19 / hour 

Hours: this is an overnight shift and hours are 10PM - 6AM

Mornings, afternoons, nights, weekends and holidays may be required

BENEFITS

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.  

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

The Baggage Storage Associate will assist customers with baggage storage needs, public inquiries and provide relevant information, including the distribution of brochures and selling the merchandise in the store.

KEY RESPONSIBILITIES

• Adhere to company policy, including employment standards and the Smart Carte Inc (SCI) policy.


• Attend to customer's baggage storing requirements.


• Able to satisfy Port Authority Badging requirement.


• Care and maintain of uniform issued.


• Ensure all baggage is ETD (Explosives Trace Detection) tested, or a physical bag inspection is carried out on each item being stored.


• Ensure all transaction documentation is completed, including customer ID checks, receipts and storage tags.


• Maintain Point of Sales (POS), which includes handling, processing cash and credit cards; and end of shift reconciliation.


• Provide professional and helpful customer service.


• Other duties as assigned.

SKILLS

• Light maintenance, such as sweeping, mopping, wiping, lifting, etc.


• Maintain records and reports


• Strong customer service skills


• Multi-tasking and perform under busy and high pressure situations.


• Excellent verbal communication skills


• High level of motivation and ability to work without supervision.


• Basic computer, Smartphone, email skills.


• Cash handling experience is required.

EXPERIENCE

• Proven customer service skills


• General knowledge of JFK Airport and its Terminals


• Experience in a customer-facing role

QUALIFICATIONS

• Computer and Smart Phone proficient.


• Meet airport badging requirements.


• Must be fluent in English both speech and writing skills.


• Bi or Multilingual preferred.

EDUCATION

• High school diploma 
  
   

PHYSICAL REQUIREMENTS

• Must be able to push/pull and lift 50lbs


• Must be able to stand and walk for long periods of time

CERTIFICATIONS/LICENSES

• Ability to get Airport Badge is required

Experience

Required

• Customer Service experience


• Previous cash handling experience

Preferred

• Bi or Multilingual preferred

Education

Preferred

• High School or better

Licenses & Certifications

Required

• Airport Badge

Skills

Required

• Multitasking


• Computer


• Flexibility


• Customer Service


• Communication


• Cleaning

Behaviors

Required

• Team Player: Works well as a member of a group

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest


• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

• Self-Starter: Inspired to perform without outside help

See job description

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