The Contra Costa Adult Continuum of Services (CCACS) program is a public/private partnership with Contra Costa Health Services, Health, Housing and Homeless Services and Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration (www.cchealth.org/services.homeless).
☐ CCYCS
The Contra Costa Youth Continuum of Services (CCYCS) is a program of Contra Costa Health Services - Housing and Homeless Services Division, in partnership with Heluna Health that provides drop in services, interim shelter, and transitional housing for homeless and at-risk youth ages 18 to 24. The guiding philosophy of CCYCS services is that every youth has strengths and the ability to make positive changes in their lives. We value the diversity, determination, resiliency, and strength all youth bring to our doors.
☐ CORE
The CORE program is a public/private partnership with Contra Costa Health Services, Health, Housing and Homeless Services and Heluna Health. The Coordinated Outreach Referral, Engagement (CORE) program works collaboratively in small teams to engage and stabilize homeless individuals living outside to identify plans to end their homelessness permanently. CORE Outreach Coordinators are responsible for county-wide mobile and street outreach including the development and facilitation of outreach strategies that will support those living outside to find and sustain housing. CORE Outreach Coordinators play leadership roles among a multidisciplinary team which serves to support and stabilize individuals moving from street to service. CORE teams operate various hours.
☐ SHP
The Supportive Housing Programs (SHP) and Rental Assistance Programs (formerly Shelter Plus Care) are programs of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health.
SALARY: $78,828.75 - $83,996.64 Annual
ESSENTIAL FUNCTIONS
Provide strong program leadership for creating and implementing programming and services that are trauma-informed and use harm reduction as a core philosophy
In collaboration with Program Manager/Program Director, provide leadership, guidance, and direct supervision of a multidisciplinary team of staff who provide specialized housing supports and interventions for our clients
Work collaboratively with community partners, caregivers and other providers regarding housing placements, referrals, and other in-home support
Facilitate case conferences to coordinate care and build collaborative relationships among key stakeholders and to ensure that appropriate therapeutic and other supportive services are provided to all participants in services in a timely and effective
May provide one on one counseling to participants as
Monitor quality assurance of onsite programming, including both staff facilitated programming as well as community guest speaker
Participates in preparing and submitting monthly, quarterly and semi-annual, and/or annual program service reports for grants (includes Federal, State, and local funding sources).
Research and implement best practices in the field and assist participants in acquiring resources for acquiring
Collaborate with Coordinated Entry programs and other County services to place homeless individuals in housing and enroll them in other
Participate in program outreach, education, and advocacy efforts by conducting presentations with public and private agencies for the purpose of coordinating
Participate in the recruiting, hiring, and training of full time and on-call staff. This includes developing job training manuals/materials, identifying and coordinating staff
Advocate as appropriate for resources and community services to stabilize
May coordinate with donors interested in making contributions to
Assist with the development and management of program-specific outcomes to ensure program effectiveness and impact, and the ability to report data to funders and the
Responsible for assuming the duties of the Program Manager if
Other duties as
PROGRAM SPECIFIC
☐ CCACS
Trains and supervises team of case management staff as well as Site
Responsible for case management staff scheduling and
Supports Case Management staff with caseload of 5-10 high-needs and severely vulnerable clients as needed.
Conducts audits of client data and file
Attends Continuum of Care Board and other community
Supports consumer advocates in managing Resident Council
Participates in weekly resident council
Participate in an on-call rotation to respond to after-hours
☐ CCYCS
Manage daily operations of the Contra Costa County’s Homeless Youth Continuum (which includes a crisis shelter and transitional housing program) as needed to oversee the milieu working closely with youth to identify and create responsive
Works with a team of staff to support program resident’s enrollment in school, family re-unification, alternative long-term housing solution, and employment, resolution of issues with law enforcement, social services or other public authorities as
Trains and supervises team of case management staff and employment and education specialist
Participate in an on-call rotation to respond to after-hours crisis.
☐ CORE
Oversee CORE Program functions that include the development and implementation of mobile and street outreach services for homeless individuals and families living outside.
Respond to requests from service agencies, businesses, community groups, and citizens to engage with individuals who need assistance.
Work in close collaboration with the Health Care for the Homeless Program medical staff to engage homeless
Serve as liaison between outreach teams and the community; develop and manage comprehensive working relationship with community stakeholders that include social service agencies, law enforcement, elected officials and health care
Provide direct street outreach services when
Provide 24/7 On-Call support regarding operations and emergency
Review and analyze program data; responsible for generating reports in the Homeless Management Information System (HMIS).
☐ SHP
Oversee all aspects of the SHP including the HUMS, Destination Home, and Permanent Connections programs, manage all Permanent Housing
Facilitate case conferences and ensure appropriate therapeutic and other supportive services are provided to all consumers in
Reviewing and auditing client files to ensure documentation and forms are
Identify performance goals for the SHP and work with case managers to ensure that all internal and external performance goals are
Provide support to the Director of Programs in budget monitoring and work collaboratively with the H3 Operations team by compiling, analyzing, and reviewing financial information on a monthly and yearly
Ensure data collection mechanisms are collecting correct data on a monthly, semi-annual, and annual basis; review all monthly
Work collaboratively with the Director of Programs to complete HUD NOFO program renewal applications annually, and all other applications as needed.
Work collaboratively with the RED team and Program Director to develop annual consumer satisfaction
JOB QUALIFICATIONS
Full knowledge and sensitivity to the needs of disenfranchised communities
Has good judgment with a proactive approach to problem-solving (solution focused).
Ability to multi-task in fast-paced and high-stress
Must have Microsoft Office experience, specifically Outlook, Word, and
Excellent communication skills particularly in areas of public speaking and
Must possess a valid California driver’s license due to driving County
Pass a criminal background and child abuse registry
Exercise good judgment and discretion in handling confidential matters
Provide direct coaching, training, and counseling to a diverse staff with the overall goal of fostering teamwork and collaboration
Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender, and other diversity considerations within all areas of Contra Costa
Deal tactfully, diplomatically, and objectively with staff, consumers, providers, government and elected officials, and the
Be supportive and provide guidance in a non-judgmental
Possess good listening
Minimum Qualifications:
AA / AS degree in Human Services, Psychology, Counseling, or related field AND two years of full-time direct experience working in a professional capacity with homeless, behavioral health or medically complex populations; OR High School or its equivalent and five years of full-time direct experience working in a professional capacity with homeless populations.
PREFERRED QUALIFICATIONS:
Education: Bachelor’s degree from an accredited college or university with a major in health services, counseling, psychology, social welfare, or a closely related
Previous experience or training in street outreach and/or case
Prior experience with documentation and billing
Experience working in Contra Costa County and knowledge of social service providers in the
Background in adolescent and/or adult mental health services and/or homeless
Applicants who are bilingual in Spanish or Southeast Asian languages are encouraged to
Not Applicable Not required for essential functions
Occasionally (0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)
Constantly (5+ hrs/day)
Various environments depending on job necessities can include, but not limited to: General Office Setting, Homeless Shelter, Field work within Contra Costa County
Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.
Education
Required
High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
