About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

Based in Erlanger, KY, this position will support final mile deliveries and execute department specific functions, to ensure Gap Inc. shipments meet service requirements, during our peak holiday season. The work performed in this position will help ensure the successful movement and delivery of all Gap Inc. product that is handled by our third-party providers and delivered to our retail stores. Primary responsibilities include - effectively managing problems and inquiries, reported through our various work ques, which include, phones, emails and other internal reporting tools, while providing superior customer service. You will consistently interact with our retail stores, distribution centers, brand level leaders, third-party providers, as well as other internal logistics personnel. This position is required to work from the office M-TH, with a remote option on Friday, Saturday and Sunday. Flexible hours are available.

What You'll Do

• Act as an immediate point-of-contact for issue identificationesolution and escalate as appropriate


• Collaborate with other team members, as needed, to resolve issues


• Staff frontline phone and email mailboxes to record, address, and update reported delivery issues


• Ensure communication of all delivery changes and/or updates to relevant business partners


• Support brand specific initiatives and programs


• Articulate/educate business partners on delivery processes


• Respond to data inquiries with accurate information

Who You Are

• Proficiency with Windows, Word, Excel and Outlook


• Professional Prescence in both written and verbal communication


• Ability to work under pressure with a high sense of urgency and manage multiple priorities


• Strong attention to detail and follow-up


• Strong problem-solving, organizational, planning, and decision-making skills


• Ability to work effectively in a diverse team environment


• Knowledge of supply chain helpful

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.



US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.