Job ID: 2024-2448 Type: Regular # of Openings: 1 Category: Customer Service Shelbyville, TN
Overview
The perks of working here
We’re committed to providing our employees with meaningful benefits and real opportunities.
Competitive Pay
Good Benefits including:
Medical
Dental (with orthodontic)
Disability
Vision
Life insurance
401K with company match
Paid Time Off (PTO) and Paid Holidays
Growth opportunities in a stable and safe work environment
Collaborative and positive team culture
Responsibilities
Revolution is now hiring for a Customer Service Representative to join its dynamic team. The successful candidate will contribute to a collaborative and motivating work environment and address customer issues/concerns.
Handle inbound calls, emails, and faxes from various sources, including customers, sales representatives, and brokers.
Follow customer service procedures, policies, and standards and assist in identifying and cataloging new processes.
Collaborate with appropriate parties and business units to identify the drivers leading to business success.
Handle transactions with a high level of accuracy.
Interpret and apply systems knowledge and tools to manage customer requests.
Demonstrate knowledge of product/service features used in customers’ business.
Maintain accurate records and document all customer service activities and discussions.
Consistently deliver a comprehensive, positive service experience to customers.
Build sustainable relationships with internal and external customers.
3+ years of experience in Customer Service in a manufacturing environment preferred.
Excellent collaboration and communication skills.
Excellent customer care and focus; ability to effectively assess customers’ needs and provide answers, troubleshooting assistance, or resolutions.
Honest, optimistic, and a team player.
Pragmatic and action-oriented with the ability to adapt quickly to changing business conditions and priorities.
Proficient computer skills in MS Office Suite with working knowledge of customer service software, databases, and tools.
Able to multitask, prioritize and manage time efficiently.
Proactive self-starter with the ability to accurately handle multiple transactions in high demand, fast-paced environment.
Demonstrated focus on a positive customer experience and exceeding customer expectations.
High level of integrity and ethics.
About Revolution It’s time to redefine possible. At Revolution, we exist to empower businesses and consumers to contribute to a better future through sustainable loop plastic solutions. Our unique, circular approach results in sustainable products and services that effectively meet the needs of businesses today, while helping prepare them for tomorrow. And we’re just getting started. Learn more at revolutioncompany.com.
Revolution welcomes diversity and is An Equal Opportunity/Affirmative Action Employer – Minority / Women / Disability / Veteran and other protected categories are always encouraged to apply.
