H2M architects + engineers, a multidiscipline architectural, engineering, and environmental consulting firm has an opening for an IT Support Technician. This person will be responsible for installing, maintaining, testing, and repairing computer systems, networks , and components. They will utilize basic technical knowledge to support IT initiatives and provide first-level technical information systems support to the H2M community.
Job Responsibilities:
Provides technical application and related IT support for company-wide software applications, which includes testing, troubleshooting and/or analysis.
Install, configure, and maintain software applications.
Performs routine preventive maintenance on systems software, applications, hardware, networking, and communications.
Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
Assists with the implementation of technology projects with moderate scope and impact.
Provides individual instruction and/or training to users on new or updated technologies.
Maintains and updates record keeping systems and billing information; may document projects and update and maintain user instructions.
Assists with tracking inventory of computer equipment hardware, tools and supplies.
Performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.
Assists with the review, evaluation and recommendation of solutions related to hardware and software acquisitions and/or network updates.
Assists with research and development initiatives and in the implementation of new technologies.
Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
Assists with the evaluation and comparison of potential new software applications.
Performs miscellaneous job-related duties as assigned.
Education and Qualifications:
High school diploma or GED; at least 6 months of experience in computer networks and systems maintenance.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Knowledge of PC software and systems; technical aptitude; and desire to learn.
Ability to manage multiple priorities and excellent follow through skills.
Experience managing remote support highly desirable.
Experience in administering a tech support ticketing system a plus.
Working knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
Knowledge of current technological developments and trends.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to provide direction to staff to resolve technological issues.
Ability to communicate technical guidance and instruction to end-users on the use of PC applications and systems.
Ability to determine, analyze and resolve computer problems.
Ability to coordinate hardware, software, and/or network solutions.
Standards of Performance:
Demonstrates a courteous and professional approach to solving problems by interacting with staff at all levels
Follows and adheres to the highest level of customer service expectations, for both internal and external clients
Displays a positive attitude and ensures that members of the team are following company standards
Responds to requests in timely fashion
Additional Notes
Some travel required
"H2M is a strong collaborative workplace where people and ideas are always treated with respect. I am encouraged to develop, and I love that I am constantly learning new things and skills" Employee testimonial.
our staff
We're passionate about our work, dedicated to our clients, and committed to our legacy. We emphasize collaboration and community involvement and promote sustainability in our practice, ensuring that the right projects are developed with minimal impact on the environment. Our integrated approach to design incorporates the diverse voices and visions of our staff into every project. Through mentoring, peer reviews, and professional development opportunities, employees at every level are offered the opportunity to share best practices and gain new experiences.
our approach Since our early roots, our focus has remained steadfast: to provide quality service with sound judgment and to serve as an honest professional resource to our clients. With a dedicated, responsive staff and multiple service offerings under one roof, we blend "can-do" with "can-be," developing real, workable solutions with a dose of innovation. Our diverse in-house expertise reduces the need for sub-consultants and ensures that our architects and engineers develop a comprehensive understanding of every project.
Our integrated approach to design incorporates the diverse voices and visions of our staff into every project. Through mentoring, peer reviews, and professional development opportunities, employees at every level are offered the opportunity to share best practices and gain new experiences.
We offer a comprehensive benefit package including medical/dental/vision insurance with HSA & FSA, life and LTD insurance, 401(k) with matching contributions, annual bonus, tuition reimbursement, and excellent professional development program.
