Innova Solutions is immediately hiring for a Customer Relations Specialist
Position : Type: Contract
Duration : 06+ Months
Location: New Haven Connecticut 06510
Position Summary:
The Customer Operations Specialist is responsible for establishing, developing, and maintaining successful and mutually beneficial business relationships with internal and external stakeholders.
The individual will work closely with a cross-functional team in Global Supply Chain.
They will be the primary point of contact for outside inquiries from healthcare facilities, Distributors and Pharmacies.
The position requires strong interpersonal competencies and experience with account management. In addition to this, the COS will be accountable for additional day to day responsibilities including the following.
Duties
Effectively managing customer accounts while maintaining successful relationships
Review customer orders for compliance to client internal program and ship product in accordance with established distribution models
Onboard new accounts with all necessary information required and maintain monthly outreach
Maintain CRM tool with updates
Process credits, debits and returns based off department processes.
Effectively triage emails and phone calls from internal and external customers to ensure complete and timely resolution.
Establish and maintain professional relationships with Specialty Pharmacies, Distributors, Physicians, Suppliers and Wholesalers.
Form solid professional and collaborative relationships with Case Managers and additional colleagues within Global Supply Chain.
Recognize and report any negative trends to management
Participate in and complete all required training and Report any pharmacovigilant event within client guidelines
Participate in audits and audit reviews when necessary
Ensure compliance with Risk Evaluation Mitigation Strategy (REMS) specific program for all orders received
Identify, triage and process quality events including Supply and Logistics complaints, deviations and product quality complaints/adverse reactions
Flexibility to undertake additional responsibilities and perform other duties as assigned to meet the evolving needs of the organization
Skills
4 years of college or equivalent work experience
Prior knowledge of Microsoft Office - Microsoft Excel required
Strong Communication skills
SAP experience preferred
Ability to adapt to new technology
Strong attention to detail and data accuracy skills
Strong interpersonal and written communication skills.
Ability to be proactive, flexible, multitask and work with a sense of urgency.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
ClearlyRated® Client Diamond Award Winner (2020)
One of the Largest Certified MBE Companies in the NMSDC Network (2022)
Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
