Ultimate Staffing is recruiting a Customer Service Representative in Portage MI. This is a Hybrid role with three days on site and 2 days work from home. This is an exciting opportunity in the Medical Device industry, providing Customer support to clients regarding sales, installation and promotions of medical devices. This starts off as a 12-month contract to potential permanent employment for the successful candidate
Provides customer services relating to sales, sales promotions, installations, and communications.
Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries.
Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standards.
Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business.
Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
Requirements
2 Years Customer service experience
Experience with SAP preferred
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
