Job ID: 2024-3780 US-SC-Greenwood Run Group: .. Type: Regular Full-Time
Overview
The Customer Service Representative (CSR) is responsible for managing the relationship and daily interaction with Landair’s transactional (truckload and brokerage) customers, growing relationships and managing service to achieve load growth objectives. The CSR will efficiently manage and coordinate load count growth, accuracy of information entered into the system, service performance levels, improving quality of freight, strengthen relationships with customers, and proactively communicate issues with customers.
Responsibilities
Load Count Growth
Grow load count to meet Landair’s business objectives
Build quality relationships with current and new customers
Grow load count thru guidance from internal planners with the maximum amount of freight possible to move our equipment to the full potential
Improve Service
Track freight and inform customers real time when issues arise
Know and understand service expectation for each individual customer
Manage or exceed service expectations for each individual customer
Develop New Accounts
Gain knowledge of the new customer lanes and competitor info so that we can use that information to meet our company objectives.
Be perfect on service and communication during start-up phase to increase awareness.
Strengthen Relationships
Face to face meeting with customer contacts if allowed
Proactively communicate all issues and potential problems with a shipment to customer
Get to know key customer contact on a personal level to better position Landair for freight opportunities
Accuracy
Input loads accurately with all pertinent information set forth by both our customers and accounts receivable departments
Update and maintain all customer books so that in your absence anyone can manage your customers seamlessly
Improve Quality of Freight
Schedule loads with velocity that will maximize our utilization safely
Understand seasonal and cyclical markets and solicit freight accordingly to maximize utilization and grow load count for Landair Logistics
Work with internal sales and planning to manage undesirable freight by making suggestions on how to improve current freight characteristics or replace with new
Qualifications
Essential Skills and Experience:
Bachelor’s degree in business, logistics/transportation or a related field preferred. Equivalent work experience might be considered.
Know or be able to learn AS-400 Operating System
Previous dispatching experience a plus but not required
Good communications skills
Typing and computer skills preferred
Ability to manage priorities
Personable, ability to communicate with people at all levels.
Ambitious, self-motivated, ability to work without supervision.
Interested in achieving company goals
Ability to work a regular shift in fast-paced environment
Strong time management and planning skills, organizational skills and attention to detail
Excellent written and verbal communication skills with ability to demonstrate good phone etiquette
Strong customer service skills, problem solving capabilities and ability to multi-task
Knowledge of freight / transportation industry preferred
PC skills with working knowledge of MS Office products, load boards and TMS
401(k) match, Serious Health Condition Pay Full Health Benefits Package
Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance Paid Time Off & Holidays Cultural Perks
Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program Covenant Logistics is an Equal Opportunity Employer M/F/Disability/Veteran
