JOB DESCRIPTION

The Work Lead will be responsible for assisting with a team of operations processing professionals to ensure efficient and accurate handling of operational tasks and workflows. The successful candidate will possess strong leadership skills, exceptional attention to detail, effective communication skills, and a deep understanding of operational processes. They will play a critical role in driving and maintaining operational excellence and delivering high-quality results. The Work Lead will also be responsible for providing technical assistance, completing quality audits, and helping with work assignments, in addition to developing coaching and management skills. This individual should have analytical and problem-solving skills, be able to multi-task, work independently, collaborate well in a team environment, take responsibility for decisions, and have good organizational skills.

Responsibilities:

The ideal candidate will utilize their advance knowledge of the rating and inventory systems to perform complex tasks. This individual will need to facilitate effective business relationships by delivering timely, accurate and comprehensive responses to customers. They will need to provide technical assistance, help with audits, and assign work through the work inventory tools. In addition, the candidate will research issues, run reports, and stay late on close nights to ensure zero carry over. Other responsibilities include:

• Collaborating with team members to promote a positive and motivating work environment.
• Identify areas of improvement, and implement corrective actions as needed.
• Identify process inefficiencies and bottlenecks, recommend and implement solutions to enhance operational effectiveness.
• Oversee and ensure accurate and timely processing of operational tasks.
• Monitor and report on productivity and progress to stakeholders and management.
• Serve as a point of contact for internal stakeholders regarding operational processes and issues.
• Collaborate closely with other team leads, managers, and departments to ensure seamless coordination and cross-functional alignment.
• Demonstrate technical knowledge and expertise by answering all questions for the business/products; provide support and direction for Processing Service Representative.
• Conduct regular quality assurance checks to maintain a high level of accuracy and compliance on transactions for Processing Service Representative.

QUALIFICATIONS

Requirements:

• Bachelor's

  ABOUT US

  
  

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  
  

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.