Hardware Support Engineer, TS SCI with Polygraph, Maryland

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

US Citizenship Required

Clearance Required: TS SCI with Polygraph

Work Shift: M-F, (8am to 5pm or 6am to 3pm)

Location: Will work On-Site at client facility

Responsibilities:

• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues.


• Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs to HPE.


• Responsible for hardware support deliverables and acts as collaborator with the ASM for the technical deliverables.


• Performs all types of hardware related tasks including installation, configuration, proactive (firmware), and break fix.


• Will escalate issues as needed to HPE account and according to established procedures.


• Integrate technical knowledge and business understanding to create solutions for customers.


• Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents


• Identify potential escalations and alert management proactively


• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.


• Apply HPE solutions to meet moderately complex customer needs within area(s) of technical responsibility


• Balance internal needs with customer needs within defined parameters.


• May identify additional services that could lead to future service revenue growth.


• Build strong relationship with management in assigned accounts

• Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.


• Broad knowledge of corporate organization, job, and policies.


• Communicate tactfully with diplomacy up to senior management levels within an organization.


• Active listening skills and ability to adjust messages to audience level.


• Problem-solving skills (proactive, reactive and creative).


• Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.


• Provide suggestions for operational efficiencies.

Education and Experience Required:

• Bachelor's degree preferred or Associate degree holder (technical field) with


• Minimum 2 or 3 years working experience in related fields desired.

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Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates

#technologyandsoftware

Job:
Services
Job Level:
Specialist

States with Pay Range Requirement

The expected salary/wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html .

USD Annual Salary: $66,500.00 - $152,500.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .