Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.
Role overview
The Sr. Manager,Solution Management, reporting to the VP, Solutions Management, will help deliver Accolade offerings in the market and develop key deliverables for the entirety of the Accolade portfolio. A Solution Manager is responsible for the overall success of a solution, or offering, from the build-stage to the sales enablement and delivery stage. This role lives within Accolade's Growth & Retention business unit. The charter of the Solutions Management team is to build and support new and existing solution offerings to drive optimal performance which spans product, service delivery, pricing, packaging and go to market activities
The ideal candidate is comfortable working in a fast-spaced, growth environment that includes ambiguity. They are proactive, flexible and resourceful and have no problem rolling up their sleeves to deliver what's needed. We're looking for someone who can help define new offerings, listen to customer and market feedback to better shape our offerings, and work with customers to make sure that they're successful with the Accolade solutions. This person needs to have the ability to accomplish this with both direct hands-on ownership as well as an ability to influence cross-functionally and be collaborative with our many cross-functional stakeholders across the company.
A day in the life...
Be a solution representative. Develop subject matter expertise around Solutions offerings, including product features, value drivers, and delivery models to support questions and articulate value proposition to internal stakeholders
Demonstrate strong sense of accountability for solution success even where ownership resides with the respective functional areas
Understand customer performance across different customer success KPIs for the overall solution
Build and monitor success metrics for new and existing solutions
Participate in cross functional alignment (with product managers, designers, marketing teams, sales, services, legal, finance, and others) to provide the guidance and direction for achieving our vision and support optimal solution execution
Serve as a SME to internal sales team members or external clients and prospects in sales situations to demonstrate value proposition as needed
Deliver against the overall solution goals; prioritizing long-term and short-term initiatives that are aimed at driving Accolade ahead in alignment with strategic objectives
Proactively identify and resolve dependencies that may impair your teams ability to meet its strategic, financial and technical goals
Provide strong problem-solving skills and work across functional areas to drive the product execution, leading to greater member outcomes
Build trusted relationships within your team and others that have no direct reporting line
Collaborate cross-functionally to create effective relationships, listen, communicate, influence, and collaborate cross-team
Continuously manage expectations with all relevant stakeholders
Participate in meetings with leadership team where appropriate
Proactively seek ways to support team leaders to achieve team objectives
Work with other teams to perform deep data driven analysis, to surface actionable insights and drive the implementation of recommendations derived from this analysis
Perform market research to inform our competitive positioning and product strategy
Work with Solutions Marketing partners to support development of value proposition, updated messaging, narrative, sales collateral, case studies, etc. Help prepare sales trainings.
Demonstrate adaptability to evolve with changing needs of the solutions management team needs
What we are looking for...
Bachelor's degree
7-10 years employment experience within employer benefits, healthcare consulting, health plan experience or product strategy
5+ years experience in a customer-facing role
Understands employer benefits, health plan and competitive vendor landscape
Understands the overarching team goals and business context and seeks to participate in the process
Self-starter with ability to lead projects and build new products from the ground up independently
Contributes effectively in team meetings by bringing forth issues faced and providing ideas to solve the issues
Strong data and analytics background
Strong written and oral communication and presentation skills.
Critical thinking and problem-solving ability
Ability to learn new systems, concepts, and products quickly and retain information
Attention to detail, including proven ability to manage multiple competing priorities simultaneously
Ability to think strategically, and execute methodically
Demonstrated ability to use hard data to back up assumptions and develop business cases
Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality.
Positive attitude and ready to add to the Accolade team culture
Benefits
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Open Time Off
Generous Holiday Schedule + 5 floating holidays
18 weeks of paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
1 Volunteer days per year
Employee Stock Purchase Plan (ESPP) w/ employee discount
Our people are the Heart of Accolade
Together,we are building a great and enduring businessthat truly makes an impact. At Accolade, we are committed to building aworkplace where all can grow and thrive.We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member's life measurably better?
Be Fearless
We think differently. We do what's never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each other's back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun.
Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.
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