Salary Range: $43,001/year or higher, commensurate with experience and/or education
JOB SUMMARY
The Coordinator, Veterans Services provides customer service to members of various branches of the military, Veterans and military affiliated students, trouble shoots problems with registration, eligibility requirements and payment of benefits. The Coordinator is responsible for recruiting and advising prospective Veteran Students.
DUTIES
Manages and coordinates the processing of Veterans Affairs education benefits by verifying enrollment, reviews student account charges and fees, along with managing documents submitted by students
Maintains knowledge of state and federal regulations and its impact on VA education benefits
Processes certification/verification requests across all veteran-related bills with enrollment type and amount charges for certification for the VA, and assist students with questions related to state and federal education benefits
Maintains correspondence with military-affiliated students to provide them with the latest news on benefits, processes, and procedures. Ensure that data and documents are submitted to the Texas Veterans Commission every semester
Plans outreach activities for Veterans (workshops, stole ceremony, and community presentations)
Ensures all records remain safe and confidential and that the privacy of the VA student is protected
Coordinates VA education benefits with campus offices to ensure all requests are processed in a manner prescribed by the VA school policy
Ensures VA students are aware of their responsibility to the school and address inquiries about payment and benefit issues
MARGINAL DUTIES
Develops relationships with external veteran organizations and internal departments
Attends internal/external functions to promote and increase Veterans enrollment
Provides assistance with planning and delivering activities and programming to engage Veterans Students
Provides programming during orientations and campus visits to educate visitors about functions of Veterans Services
Maintains education and training (yearly) to remain current with Veterans Administration policies and regulations
Assists in guiding the Student Veterans Organization within the community
Performs all other duties assigned
SUPERVISORY RESPONSIBILITIES
Direct Reports:
None
Delegation of Work:
N/A
Supervision Given:
N/A
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge:
Knowledge of trends, issues, and accepted practices relevant to the position
Knowledge of all Veterans Administrations' educational benefits to provide guidance and education to students and other key stakeholders
Skills:
Must have good technical skills, including proficiency in MS Office
Must have strong analytical and problem-solving skills, as well as excellent interpersonal and communication skills, verbal and written
Student advising skills
Abilities:
Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
WORK LOCATION AND PHYSICAL DEMANDS
Primary Work Location:
Works in an office environment
Physical Demands:
Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
The position is physically comfortable; the individual has discretion about sitting, walking, and standing
The work environment involves minimal exposure to physical risks
EEO/AA
Required Education:
Bachelor's degree
Experience in lieu of education
Required Experience:
Minimum of two (2) years of job-related experience
License/Certification:
None Required
PREFERRED QUALIFICATIONS
Experience working within the U.S. military, Veteran’s Affairs, or military assistance program
