Job Description:

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive pay with bonus opportunities


• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance


• Relocation assistance


• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed


• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

 Join our dynamic IT Support Services Team!

The IT Support Services is a cornerstone team at Southwest Power Pool (SPP). We pride ourselves on our dynamic interaction across the company, from the executive suite to our contract employees. As part of our team, you will have the opportunity to engage in diverse technical activities and make a significant impact on the entire SPP community.

Your Role:

As our IT Support Specialist, your role will involve a broad range of responsibilities, from serving as an escalation point for complex issues to assisting with various operational tasks. You will play a crucial role in ensuring the effective support, maintenance, and administration of SPP’s computing resources. The ideal candidate will be an experienced IT professional with a strong ability to communicate and collaborate across all levels of the organization.

If you are a proactive IT professional with a passion for problem-solving and a desire to make a meaningful impact, we encourage you to apply for the IT Support Specialist position at Southwest Power Pool.

To be successful as the Senior or Lead IT Support Specialist, we're looking for: 

• Bachelor’s degree in an Information Technology related field, or equivalent experience


• 
  Lead: Minimum of ten (10) years Information Technology support experience is required


• 
  Senior: Minimum of eight (8) years Information Technology support experience is required


• Four (4) plus years of experience in Provisioning, De-Provisioning access


• Advanced knowledge of Microsoft computer operating systems and applications
  
  
  
  • Microsoft Server Operating Systems and Microsoft Workstation Operating Systems
  
  
  • Microsoft Office 365 Products
  
  
  
  


• Advanced knowledge of how to administer a VDI infrastructure


• Advance knowledge of Identity & Access Management Process


• Advanced knowledge of networking as it pertains to user and server systems configuration


• Advanced knowledge of computer cloning technologies


• Advanced knowledge of encryption and other security technologies


• Ability to acquire job specific skills and certifications through formal and on-the-job training


• Strong organizational skills and interpersonal communication skills, including technical writing and problem solving


• Ability to lead, mentor, and to give direction to team members with little or no direction from supervisor including the ability to solve personnel conflicts and address concerns before reaching the supervisor, when possible

Certification Requirements: 

• Advanced Microsoft Certifications: Microsoft Windows Desktop and/or Server Certifications


• Minimum of ITIL Fundamentals Certification


• VMware Certification

Preferred: 

• Intermediate scripting skills, including the ability to use batch files for automation


• Advanced knowledge of software packaging for deployment


• Intermediate knowledge of storage, encryption, and other security technologies preferred

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands:

The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. 

• While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.


• The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.


• The employee must occasionally lift and move up to 10 pounds.


• Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task.


• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.


• Understanding of, compliance with and enforcement of SPP Policies and Procedures

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of workweek are Monday through Friday; 8:00 a.m. to 5:00 p.m.  Working extended hours may be required.  This position is required to participate in an on-call rotation.

Work Location: 

This is a hybrid position located in Little Rock, Arkansas. 

Travel Requirement:

This position requires minimal travel (approximately 10%).

Should you elect to apply for this position SPP will review your qualifications and if after reviewing the qualifications and experience of all applicants, your skills and credentials meet our needs, someone from our organization may contact you. Please be advised that the time required to complete the applicant review process typically takes between 30 and 90 days, but could extend beyond that. Once the position has been filled, all applicants will be notified via email.

SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

 At SPP we value Diversity, Equity and Inclusion. Visit our website to learn more: LINK

 Full job descriptions will be made available to those selected for an interview. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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