This is an exciting time to join our dynamic organization! BioReference, an OPKO Health company, is the largest full service specialty laboratory in the United States that gives healthcare providers and patients the power to make confident healthcare decisions. With a focus on oncology, urology and women's health, BioReference offers comprehensive test solutions and unparalleled expertise based on a 40 year legacy of proven science and exceptional service. Join our team and become part of the journey in making our patients and customers the highest priority. Job Description
Position Summary:
The Sales Account Manager is responsible for maintaining existing accounts as well as closing new business through the assigned territory. Account managers will drive attainment and profitability by providing continuing education, executing aligned marketing strategies and manage customer relationships with in physician offices by identifying important decision makers for laboratory services.
Position Responsibilities:
Duties include but are not necessarily limited to the following:
Drive for new business, maintain revenue growth, up selling of existing accounts, new lead generation, referrals and establish strong business relationship through service
Identify and forecast all up-selling and cross selling opportunities with Regional Sales Director with a robust sales pipeline
Manage Accounts through ongoing business to business reviews of quality of service, logistics, supplies, test offerings, marketing materials to identify customer needs
Ensure customer retention by maintaining excellent customer service, build relationships at multiple levels within the account to maximize efficiency of call point process
Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
Partner with all departments within the company to successfully resolve clients' service issues
Partner and deliver prompt and frequent communication with sales team and clients
Willingness to travel to client sites and to sales trainings/events for extended periods of time
Provide continuing education to customer on company technologies and laboratory testing
Complete All administrative tasks thoroughly and promptly
Act in accordance with all compliance with company policies and government regulations
Minimum Qualifications:
Associate Degree
Must have a clean, valid Driver License and a vehicle to use for work on a daily basis.
3-5 years of experience in healthcare or sales related setting
Prior experience in problem solving, customer service, and related functions in healthcare, hospital or physician organization
Attention to detail
Proficient in Microsoft Office
Strong oral, written, and interpersonal communication skills, analytical skills
Drive to succeed and High initiative
Ability to learn new systems and processes
Hands on experience and ability to work closely with other company units and team members
Must be able to travel within the coverage area and occasionally assist outside of the assigned region.
Preferred Qualifications:
Bachelor Degree
Knowledge of healthcare industry and laboratory diagnostics
Experience working with SalesForce is a plus
BioReference Laboratories is an Equal Opportunity Employer
