Bilingual Customer Retention Representative - Remote at PREMIER Bankcard LLC

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time
Location: Sioux Falls, South Dakota





Job Description:

Location: Sioux Falls, SD 

Shift: Various shift options available

Job Status: Full-Time and Part-Time

Pay: $17.00-$18.90/hour starting, additional monthly incentives available

Company: PREMIER Bankcard

Bilingual skills are compensated in the form of a 10% differential (English/Spanish).

This job is offered on-site and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm


  • 8-hour evening shifts.

  • Offices are open Monday through Saturday – No Sundays!

  • Part-Time 20-35 hours, you set your minimum/maximum hours!

  • Flexible scheduling opportunity for top performers

About the Role


  • Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.

  • Utilizes the outbound dialer on various call types.

  • Utilize various retention techniques to maintain our account base.

  • Maintains accurate account records.

  • Reports unusual account/application activity to management

  • Maintains department standards as approved.

Training


  • Extensive paid training program, up to 3 weeks in length.

  • Ongoing training opportunities for continuous improvement!

Pay

Base wage starting at $17-$18.90/hr. with opportunities to increase take home pay.


  • Top performers can earn monthly incentives as high as $1,500 a month.

  • Contest money available through daily, weekly, and monthly Level Up competitions. 

  • Career path from Associate I to Associate III – each step earning an increase in pay!

  • Earn up to an additional $3.78/hr. when working non-traditional hours.

  • Shift differential up to 20%

  • Bilingual skills will be compensated in the form of a 10% differential.

Competitive Benefits Package


  • Full medical benefits when working 20+ hours per week

  • Traditional and High Deductible health plan options available

  • FREE dental and vision coverage

  • Generous Paid Time Off plans

  • 401(k) – dollar-for-dollar match up to 5% of total compensation

  • Special discounts and offers for events at the Denny Sanford PREMIER Center

  • PREMIER Wellness Program

  • Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year

  • Fun Employee Parties

Our Culture


  • Emphasis on personal success, respect, health, wellness, fun and giving back

  • Employees are rewarded, valued, and celebrated for hard work

  • Various Career advancement opportunities and growth

  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

See job description





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