The Senior Director of Enterprise Data is responsible to oversee the design, build, operational management, and maintenance of our Enterprise Data Warehouse, Data Interoperability, and Data Operations platforms and teams. The Senior Director of Enterprise Data will ensure that our data infrastructure is robust, scalable, and aligned with the strategic goals of the organization. The Senior Director will lead three sub-teams, each managed by a dedicated Manager, and will work closely with various departments to optimize data processes and support data-driven decision-making across the organization.
This position will allow the successful candidate the ability to work remote certain days of the week. The employee will also be required to work onsite one to two days a week at the Alliance Home office (Morrisville, North Carolina).
Responsibilities & Duties
Manage and Develop Staff
Work with Human Resources to attract, maintain, and retain a highly qualified and well-trained workforce
Ensure staff are well trained in and comply with all organization and department policies, procedures, and business processes
Organize workflows and ensure staff understand their roles and responsibilities
Ensure the department has the needed tools and resources to achieve organizational goals and to support employees and ensure compliance with licensure, regulatory, and accreditation requirements
Actively establish and promote a positive, diverse, and inclusive working environment that builds trust
Ensure all staff are treated with respect and dignity
Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
Work to resolve conflicts and disputes, ensuring that all participants are given a voice
Set goals for performance and deadlines in line with organization goals and vision
Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development
Cultivate and encourage efforts to expand cross-team collaboration and partnership
Lead Enterprise Data Warehouse, Data Interoperability, and Data Operations
Lead the overall strategy and execution of the Enterprise Data function
Oversee the Enterprise Data Warehouse, Data Interoperability, and Data Operations teams, ensuring they operate cohesively and efficiently
Collaborate with senior leadership to align data strategies with business objectives
Ensure the accuracy, quality, and timeliness of data and related deliverables
Drive innovation in data management methodologies and tools
Support the development and lifecycle management of data infrastructure and processes
Partners with the cyber security and infrastructure teams to implement proper security and risk related controls and frameworks across all in-scope platforms
Develop Unit Goals and Objectives
Develop and maintain strategies for data warehouse, data interoperability, and data operations to support business objectives
Ensure robust data governance and compliance with regulatory requirements
Present data insights and recommendations to stakeholders, including executives
Establish and maintain best practices and standards for data management and operations
Guide the creation and enhancement of data processes, ensuring they meet user needs and business goals
Lead Enterprise Data Tasks
Oversee the design and maintenance of the Enterprise Data Warehouse to ensure data integrity and accessibility
Implement and optimize data interoperability solutions to facilitate seamless data exchange
Manage data operations to ensure efficient data processing and availability
Partner with production support teams to increase automation and monitoring, simplify data operations, and increase resiliency between connected systems
Conduct scenario analysis and forecasting to support strategic planning
Lead the development of custom data solutions for complex business problems
Collaborate with IT and product teams to define data requirements and ensure successful implementation
Communication and Collaboration
Work closely with IT, Business Operations, Clinical Operations, and Member & Provider Service Operations teams
Partner with data engineers to ensure robust data pipelines and infrastructure
Collaborate with external vendors and consultants as needed
Facilitate cross-functional data initiatives and projects
Promote a culture of data-driven decision-making across the organization
Engage with product management teams to support the design, development, and deployment of data solutions
Develop Policies, Procedures, Processes, and Workflows
Monitors progress of area teams relative to established objectives and priorities. Manages performance and provides coaching as needed. Ensures that projects are delivered according to established Alliance policies and procedures
Adapts plans to meet service and/or operational challenges. Identifies and resolves technical, operational, risk management, and organizational challenges. Has full management responsibilities for teammates: hiring, disciplinary, coaching, terminating, performance reviews
Stay current with industry trends and advancements in data management and interoperability
Provide training and coaching to enhance data management skills within the team
Contribute to the continuous improvement of data processes and tools
Support ad-hoc data requests and special projects as needed
Represent the data function in internal and external meetings and forums
Assist in the productization of data insights and solutions, ensuring they are scalable and user-friendly
Minimum Requirements
Education & Experience
Required:
Bachelor’s degree from an accredited college or university in Data Science, Computer Science, Information Systems, Engineering, Business Administration, Accounting, Actuarial Science, Marketing, Mathematics or a related field with a minimum of seven (7) years of data management experience in with a minimum five (5) years in a leadership role.
Preferred:
Master’s degree in Data Science, Computer Science, Information Systems, or a related field is preferred.
Minimum of 10 years of experience in data management with at least 5 years in a leadership role.
Knowledge, Skills, & Abilities
Thorough knowledge of data management, data interoperability, and data operations tools (e.g., SQL, ETL processes, data warehousing technologies, etc.).
Thorough knowledge of healthcare data and analytics, including claims, clinical, and operational data.
Excellent communication and presentation skills with the ability to translate complex data insights into actionable recommendations.
Proven track record of leading and developing high-performing data teams.
Experience with data governance and regulatory compliance in the healthcare sector.
Experience developing training and development plans to ensure project success
Experience with Agile project management methodologies
Demonstrated experience in leading diverse teams
Experience conducting data analysis on databases/data sets
Employment for this position is contingent upon a satisfactory background check and credit check, which will be performed after acceptance of an offer of employment and prior to the employee's start date.
Salary Range
$135,795.00 to $226,325.00 USD/Annually
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
