Position is a combination of detailed customer service and project management. This position is an essential customer relationship role that manages customer projects as well as the daily needs. This position provides a single contact for specified customers. Position works with customers to build and maintain new and existing internal and external stakeholder relationships. This individual must have a high energy level and be able to thrive in a fast-paced manufacturing environment.
Key Qualities:
Excellent organizational skills
Good balance of people skills
Sense of urgency
Love of Learning
Time Management
Positive team-work attitude
Detail oriented
Excellent Listener
Responsibilities:
Manages customer open orders, outstanding projects and reviews materials
Manages customer initiatives for a specific set of customers in the following areas: Product Launch, New System Implementation, Cost Savings Initiatives, Product Refresh/Re-launch, New product Quotations, and Specification Changes. Also strongly engaged in Business Review Process to provide solid interface with the customer’s processes and our internal processes to ensure project success
Identifies misalignments and interprets them to the business & ensures appropriate cost capture for changes and emerging or evolving customer requirements
Follows the course of all specification change activity to ensure implementation and appropriate cost change is captured and implemented. Where possible anticipates problems that may occur and take early preventative action
Participates in the customer scorecards to ensure that all desired elements of the met or that needs improvement
Recognizes changes in customers’ expectations, and will escalate internally where needed providing alternative resolutions or suggestions
Identifies scope of project. Develops project plans and schedules to ensure project completion is on time, within scope and within budget
Administers a broad range of documentation and tasks including scheduling and maintaining meeting calendars, publish minutes, assigning and tracking completion of follow up items as needed to execute project scope on time
Manages invoice and pricing discrepancies for resolution
Monitors pilots, trial and test runs
Liaises between all internal support groups and customer to ensure project is clearly defined
Regularly communicates with customers verbally and written
Must be available to customer base on all time zones
Helps monitor customers excess materials and request PO’s for liabilities
