Posted in Transportation 30+ days ago.
Type: Full-Time
Location: Honolulu, Hawaii
The Hilton Hawaiian Village, located on 22 acres along Waikiki’s widest stretch of beach is where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program.
In addition, you will find our Aloha Spirit throughout every corner of our property. Join our amazing team where we know that you’ll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!
Classification: Full Time
Shift: Varies between 6:30am - 11:00pm. Must have open availability to work weekdays, weekends and holidays.
Pay range: $24.81 – $31.01
Fluent conversational Japanese and English language required.
What will I be doing?
Guest Service Hotline Agent (Japanese/English Linguist) receives hotline calls from guests and team members and records all issues. Ensures resolution of guest challenges including referral to appropriate departments. Records guest complaints for future analyses. Oversees administration of Guest Comment Cards. You would be responsible to answer phone calls in a courteous and efficient manner, assisting guests and team members with any questions concerns or requests and to dispatch requests to the appropriate departments. Specifically, you would be responsible for performing the following tasks to the highest standards:
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
*Please note, benefits may vary depending on the classification and union status of the position.
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