Job Description:

Do you want to be part of creating beauty that lasts for generations? Are you seeking a company that values Transparency, Ownership, Unity, Grit & Hustle?  Do you crave being part of a TOUGH winning team in a growth-oriented environment?

Crossville Studios, newly acquired by AHF Products, is a leader in innovative flooring products and solutions with a family of strong brands serving the residential and commercial markets. With decades of experience in award-winning flooring design, innovation, product development, manufacturing, and service, we improve the quality of people’s lives through great products and a deep commitment to outstanding customer service.  We are headquartered in Mountville, Pennsylvania with a global manufacturing footprint employing over 2250 people worldwide. 

We believe that business is personal. With a deep-rooted belief in the power of teamwork and trust, we consider our staff, customers, and suppliers as true partners. We pledge to deliver reliable, consistent, and best-in-class products, services, and support.  We look for people who aren’t afraid to act on ideas, commit the courage to drive successful outcomes and have fun along the way.  If these ideals appeal to you, you are going to want to join our team!

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Be able to communicate effectively with co-workers and customers.


• Being comfortable working on a computer is required.


• Follow quality service standards and comply with procedures, rules and regulations.


• Process, package and ship orders accurately and on a timely manner.


• Organize stocks and maintain inventory and supply.


• Must be able to accurately examine incoming and outgoing shipments to vendors, customers, and etc.


• Receiving and unloading shipping containers.


• Restocking shelves by forklift, man lift, or by hand. Stocking pallets. Use ladders while carrying materials to restock shelves.


• Maintaining a clean work environment.


• Assisting with Inventory Control, as needed.


• Check, verify, and fill customer invoices in the system.


• Have an energetic, outgoing, and friendly manner.


• Abide by all company safety and hygiene regulations.


• Be willing to learn new tasks and responsibilities and must be able to adapt to change.


• Take initiative, and work well with minimal supervision.


• Ensure all customers receive excellent customer service.


• Ability to solve customer problems with shipments and orders.


• Process customer orders accurately.


• Update order status for customers.


• Maintain the open order, PO’s, quote reports.


• Schedule delivery and reminder calls.


• Call customers to communicate order status and ETA’s quickly.


• Complete projects or assignments as delegated by the manager or supervisor.


• Back up for other positions within the customer service department when needed.


• Keeps products organized and inventory rotated as necessary.


• Processes paperwork necessary for transferring inventory to maintain proper inventory documentation.


• Other duties as assigned.

 

Supervisory Responsibilities:  This job has no supervisory responsibilities

QUALIFICATIONS:

• Must be able to successfully complete and pass a background check, employment verification and drug screening


• Positive and Verifiable Work History


• High school diploma or general education degree (GED)


• 1 year of experience in a related environment or equivalent training and/or education

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, SOP and standard work


• Must possess shift and schedule flexibility of regular time (any shift that may include off-hours and/or weekends), and overtime, as needed


• Must agree to follow safety guidelines and wear applicable safety equipment, e.g., safety glasses, side shields, approved safety shoes, and other PPE as needed.


• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's; ability to use a calculator; ability to perform these operations using units of weight measurement, volume, and distance


• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; able to communicate effectively and function in a team-based environment; ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations


• Strong problem-solving skills.


• Positive attitude and strong work ethic.


• Good interpersonal skills in dealing with employees.

EXPECTED HOURS OF WORK:

7:30am – 4:30pm with one-hour lunch break. Overtime maybe necessary as required.

 

 

 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Activity	Never  0 hours	Occasionally up to 3 hours	Frequently 3-6 hours	Constantly 6-8+ hours
Sitting			X
Walking		X
Standing		X
Bending (neck)			X
Bending (waist)		X
Squatting		X
Climbing		X
Kneeling		X
Crawling	X
Twisting (neck)			X
Twisting (waist)		X
Is repetitive use of hand required				X
Simple Grasping				X
Fine Manipulation				X
Pushing & Pulling			X
Reaching (above shoulder level)		X

LIFTING	Never  0 hours	Occasionally up to 3 hours	Frequently 3-6 hours	Constantly 6-8+ hours
0 - 10 lbs		X
11 - 20 lbs		X
21 - 50 lbs.		X
51 – 75 Ibs		X
76 - 100 lbs	X
100+ lbs.	X

LIFTING	Never  0 hours	Occasionally up to 3 hours	Frequently 3-6 hours	Constantly 6-8+ hours
Lift as a normal part of task		X
Lift from below hip level		X
Lift between hip level and shoulder level		X
Lift above shoulder level		X

CARRYING	Never  0 hours	Occasionally up to 3 hours	Frequently 3-6 hours	Constantly 6-8+ hours
0 - 10 lbs		X
11 - 20 lbs		X
21 - 50 lbs.		X
51 – 75 Ibs	X
76 - 100 lbs	X
100+ lbs.	X

Vehicle, Tools or Equipment	Frequency	License or Certificate required
Machinery Operation	F
Fork truck	C	X
Hoist	N
Crane	N

• “Never” (N) – Not performed 


• “Infrequently” (I) – happens less than 1% of the time 


• “Occasionally” (O) – happens 1% to 33% of the time 


• “Frequently” (F) – happens 34% to 66% of the time 


• “Continuously” (C) – happens 67% to 100% of the time 

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

ENVIRONMENTAL DEMANDS (These frequencies are based on normal job activities)
Exposure to:	Frequency
Working in a non-temperature-controlled environment	C
Noise environment: requires hearing protection.	F
Job requires working with and handling chemicals	N
Dust	F
Exposure to hazardous/Toxic substances	I

• “Never” (N) – Not performed 


• “Infrequently” (I) – happens less than 1% of the time 


• “Occasionally” (O) – happens 1% to 33% of the time 


• “Frequently” (F) – happens 34% to 66% of the time 


• “Continuously” (C) – happens 67% to 100% of the time 

MENTAL DEMANDS 

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• Think analytically 


• Make decisions 


• Develop options and implement solutions 


• Work with a team 


• Maintain regular and punctual attendance (consistent with ADA and/or FMLA) 


• Attention to detail 


• Communicate effectively 


• Multitask in a fast pace environment 


• Work with a Sense of Urgency 

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The pay for this position is $20-21/hour

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