Kforce has a client that is seeking a NOC Technician in Orlando, FL.
Responsibilities:
The Managed Services Operations Technician will be responsible for the monitoring and management of network, datacenter, security and voice technologies; This includes but is not limited to Cisco, VMWare, Palo Alto, Juniper, F5, HP, Aruba, NetApp and other associated technologies
Provides remote hardware/software support; Documentation, support logs and other related information throughout triage process
Assists in monitoring and maintaining network hardware and software; Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis
Interacts and works directly with multiple advanced engineering groups and vendors to escalate technical issues, provide customer updates and drive incidents to resolution often collaborating between more than one group at a time
As a NOC Tech, you will interact with telecommunication, hardware and software vendors and operates on the customers' behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders
Maintains excellent communication with the Operations Managers and Supervisors on all tasks and projects
Responsible for communicating with customers, peers, team and managers regarding incident, request and change management
Uses monitoring tools to investigate potential issues or respond to monitoring events, this can include but not be limited to LogicMonitor, LayerX, Kaseya, NetXMS
REQUIREMENTS:
Bachelor's degree or equivalent experience and/or military experience
CCNA Certification
ITIL v4 Foundation certification
1-3 years of work or education experience using network monitoring tools such as Zenoss, Prognosis, etc.
1-3 years of work or education experience maintaining, utilizing, and troubleshooting voice platforms
1-3 years of work or education experience maintaining, utilizing, and troubleshooting datacenter platforms
1-3 years of work or education experience maintaining, utilizing, and troubleshooting Cisco IOS
1-3 years of work or education experience utilizing a ticketing system such as Remedy, ServiceNow
Hands-on work or education experience working routing protocols MPLS, GRE, VoIP, HSRP, QoS, L2 switching, etc.
Additional Desired Skills:
Works directly with customers to ensure customer satisfaction
Strong client-facing skills, assertiveness, strong communications skills, leadership and self-starter
Strong troubleshooting skills to respond to monitoring events and quickly triage impact and identify next steps to drive resolution
Excellent verbal and written communication skills
Ability to work independently when assigned a task and follow it through to completion
Ability to make sound, quick decisions to recover application availability to customers
Ability to work in a team and independently fix issues with little or no supervision
Detail and process oriented individual
Ability to work in fast paced environment
Ability to work in a 24x7 NOC environment to support customers' needs.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
