TITLE: Commercial Training and Capabilities Manager (Market Access)
Title: Commercial Training and Capabilities Manager (Market Access)
Location: Richmond, VA or Remote (East Coast)
Reports To: Director, Sales Training
Indivior is a global specialty pharmaceutical company working to help change patients' lives by developing medicines to treat substance use disorders (SUD) and serious mental illnesses. The name is the blend of the words individual and endeavor, and the tagline "Focus on you" makes the company's commitment clear. It represents and empathizes with the often-difficult journey each individual patient takes to overcome the challenges of addiction and mental illness.
Indivior is dedicated to transforming addiction from a global human crisis to a recognized and treated chronic disease. Our vision is that all patients around the world will have access to evidence-based treatment for the chronic conditions and co-occurring disorders of SUD. The Indivior logo radiates its patient-focused, holistic focus on expanding access to quality treatment for addiction worldwide. Building on its global portfolio of opioid use disorder treatments, Indivior has a pipeline of product candidates designed to both expand on its heritage in this category and potentially address other chronic conditions and co-occurring disorders of SUD, including alcohol use disorder and cannabis use disorder.
POSITION SUMMARY:
This role incorporates a customer-focused approach to compliant sales training and development, including consultative skills, managed care and market development skills. This position will develop and implement sales and sales management specific training programs; plan, organize, and facilitate all sales training events. This role is responsible for working closely with all commercial and promotional sales leaders and personnel to develop and enhance skills and capabilities.
ESSENTIAL FUNCTIONS (but are not limited to):
Participate in the ongoing design and delivery of the Clinical Specialist (CS) Training and Development Program (CSDP), for example Initial Sales Training (IST), selling skills enhancement, business and clinical acumen, etc
Identify developmental needs in managed markets and Organized Health Systems (OHS) (business acumen) to train the field.
Partner with key stakeholders to develop content and facilitation as required for managed markets, OHS, and compliance policies
Provide risk-assessment tracking and other established mechanisms for risk assessment and in carrying out solutions
Work with leadership to understand and assess the field's unmet needs and translate internally for appropriate follow up
Monitor, measure, and track success of the implementation of the curriculum
Effectively collaborate in cross-functional teams to identify, develop, and execute training support for unmet and ongoing needs
Participation and coaching in all CS productivity programs built around the Platform concept
Development, execution, and/or support of specific Regional and Area Initiatives Training regiments
Responsible for managing training related expenses impacting overall training budget
Collaborate and coordinate CS field rides with appropriate ASMs to provide coaching support and gain additional field intelligence
Territory introduction of new CS's field rides and organization assimilation to field with co-ordination of ASM needs
Partner with external vendors and providers to develop content and facilitate sessions
Perform special projects and assignments as directed by the Sales Leadership team.
MINIMUM QUALIFICATIONS:
Education and Experience:
Bachelor's Degree in education, business, marketing or relevant discipline required
Minimum 3 years in formal healthcare or pharmaceutical sales, sales training, and/or sales training management required
High level of pharmaceutical compliance experience to support and coach daily activities relating to pharmaceutical compliance.
COMPETENCIES/CONDUCT :
In addition to the minimum qualifications, the employee will demonstrate:
Strong communication skills including upfront facilitation experience and presentation creation.
Experienced in developing analyses to expose potential risks and gaps that need corrective action or preventative action in pharma selling platforms.
Has demonstrated strong selling skills, clinical and business acumen to expand product usage.
Demonstrates an in-depth knowledge of Organized Health Systems (OHS) and ability to transfer that knowledge to others.
Demonstrated effective delivery of key customer programs including communication strategies, customer training, issue resolution and utilization reporting.
Preferred experience in in designing, developing and delivering training curriculum
Proven track record as effective mentor, coach & internal consultant - ability to lead and motivate
Ability to work in a fast paced, multi-tasking, multi-culture environment is necessary.
Must be able to travel up to 75%
BENEFITS:
Indivior is committed to providing a culture driven by guiding principles and top-tier benefits that match the importance of the work we do. The Indivior experience includes
3 weeks' vacation plus floating holidays and sick leave
401(k) Company match of 75% on your first 6% of contributions
U.S. Employee Stock Purchase Plan- 15% Discount
Comprehensive Medical, Dental, Vision, Life and Disability coverage
Health and Dependent Care Flex Spending options
Adoption assistance
Tuition reimbursement
Leverage Concierge/personal assistance services
Voluntary benefits including Legal, Pet Insurance and Auto/Home coverage
Gyms, fitness facilities and cell phone discounts
Our Guiding Principles, Core Values and Vision provide a culture that unites and guides our employees.
GUIDING PRINCIPLES:
Indivior's guiding principles are the foundation for each employee's success and growth. Each employee is expected to demonstrate understanding and adherence to our guiding principles in their everyday performance.
The duties and responsibilities identified in this position description are considered essential but are not limited to only those outlined. The employee may perform other functions that may be assigned. Management retains the discretion to add or change the duties of this position at any time.
