Job Description:

Location: Akron, OH

Salary: Not Specified by Client

Description:
Job Description:


- Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements.
- Establishes and maintains files relating to collection activities.


- Uses basic skip tracing to locate delinquent customers.
- Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure.
- Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.


•Call Center experience
•Ability to work independently
•Must have a desire to educate and assist troubled customers


•Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
•Strong negotiation skills


•Ability to understand complex processes


•Must be able to easily adapt to change and embrace continuous improvement


•Must be goal-oriented and self-motivated
•Must be comfortable using a computer and keyboard

Contact: bmatey@judge.com


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