Job Description:

Leidos QTC Health Services is seeking a 100% remote Operations Supervisor to lead and manage a team of scheduling coordinators. You will collaborate with Operations, Clinic Managers, and Provider Utilization Coordinators to manage performance and supervise scheduling.

Leidos QTC Health Services is the nation’s largest provider of disability and occupational health examination services.  We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference.

Leidos QTC Health Services provides high-quality, timely, and customer-focused medical examination service solutions.  We honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment.  We celebrate diverse thinking and welcome contributions from all.

We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance and we are proud to provide an employment package that attracts, develops and retains the best talent:

• Competitive compensation and annual bonus


• Tuition reimbursement


• Generous paid time off (minimum of 14 days/year), as well as 9 paid holidays


• Access to flexible benefits, including health and wellness programs, long and short-term disability, an employee assistance program, 401(k) and flexible spending accounts


• An inclusive and ethical workplace

In this rewarding role, you will:

Oversee the PVE Scheduling Coordinators. You will be collaborating with Operations, Clinic Managers, and Provider Utilization Coordinators to supervise and manage the performance of the PVE Scheduling Coordinators. You will be responsible for managing schedules, performance, strategizing, and reviewing and analyzing reports. 

Essential Duties and Responsibilities:

• Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service 


• Responsible for coordinating subordinate employee onboarding and training, performance assessment, work assignments,  and recognition/disciplinary actions


• Manage processes and procedures to ensure timely and quality completion of work according to client's contractual obligations 


• Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees


• Ensure the use of best practice workflows and operational excellence in activities are utilized 


• Direct the training of team members on workflow and contractual modifications expeditiously  


• Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process


• Analyze and report on a monthly and quarterly basis operational statistics 


• Perform other duties and responsibilities as assigned  

Competencies: 

•  Strong leadership skills with the ability to prioritize and delegate effectively 


•  Demonstrated ability to work independently, take initiative and be self-motivated


•  Ability to effectively manage competing priorities with a sense of urgency


•  Sound knowledge and understanding of medical terminology and body systems


•  Strong communication skills, both verbal and written


•  Possess excellent organizational and follow-up skills, with a strong attention to detail


•  Possess and demonstrate skills necessary to analyze information, problems, procedures and situations


•  Proficient in Windows operating systems and Microsoft Office suites


•  Working knowledge of electronic scheduling systems and Electronic Medical Records (EMR)


• Working knowledge of case management programs

What to Expect:

• 2 week virtual onboarding and training  


• Mon- Fri 8:00am -4:30pm CST

Education and/or Experience: (includes certificate & licenses) 

• Bachelor’s degree from an accredited college in a healthcare related field or equivalent experience/combined education 


• Minimum 4 years of supervisory or management experience preferably in a heath care setting


• Project management and medical case management life cycle experience is preferred


• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

NOTE: This position is for the Central Region Time Zone.

Salary + Benefits

• Range: $73,417 - $89,732  w/ up to 9% annual bonus potential to be paid quarterly. 


• Benefits available on first day of employment.
  
  
  
  • Health, dental vision
  
  
  • 14 days PTO
  
  
  • 9 paid holidays + 1 floating holiday
  
  
  • 401K matching
  
  
  • ESPP
  
  
  • Education Assistance Program
  
  
  • Health and Wellness benefits
  
  
  • Excellent work life balance
  
  
  • Room for internal growth
  
  
  
  

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here: Join Our Team | Jobs & Career Opportunities | Leidos QTC Health Services (qtcm.com)

Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

* This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Managers/Leaders

Apply Now