The Senior Account Manager (AM) is responsible for strategic customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products, services and solutions to strategic key accounts. The Senior Account Manager is responsible for the retention, development, servicing and expansion of their assigned accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:
Account Management
Consistently ensure 100% complete and total client satisfaction
Manage a large, complex, functionally diverse and globally dispersed client partnership
Maintain strong relationships within client organizations at the decision maker and end-user levels; present a consistent MMA New England image to those clients; build high levels of client satisfaction; execute proper client agreements
Demonstrate the ability to clearly articulate total cost of ownership and value contribution to assigned accounts within MMA New England
Develop, implement and manage project plans in conjunction with the client
Articulate needs and desires of the client
Serve as the primary escalation contact for client resolution of issues
Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency and execute implementation
Client Services
Partner with team of resources dedicated to the assigned accounts - potential team members may include underwriting, client service, voluntary benefits, benefits administration and administrative resources
Provide clear communications so client team maintains a thorough understanding of the client's challenges, issues, expectations and goals
Coordinate with Client Service Director to provide education needed to support clients
Professional Development
Develop and maintain skills, knowledge and proficiencies required to be effective in sales techniques and in support of client strategies, goals and objectives
Continually build knowledge and skills to keep pace with market trends
REQUIRED EDUCATION AND EXPERIENCE:
Bachelor's degree or the equivalent work experience in Health and Welfare Consulting required, with account management-related experience preferred
Demonstrated experience with 50-200 life clients required.
Effective analytical, math and problem-solving skills, sound judgment, strong decision making ability, confidence to make difficult decisions and excellent communication skills
Must be organized, detail oriented and able to translate big picture ideas into client objectives
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers
