Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting? Then
come and join our global team as a part time Technical Support Engineer Intern.
Our global team: We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.
This is a role well suited for a highly motivated student looking to build their skill set and gain hands-on experience. As a Technical Support Engineer Intern, you will be responsible for:
You will assist and answer inquiries within business hours and within SLAs.
You communicate clearly and effectively.
You will troubleshoot and resolve issues directly with internal customers.
You will grant authorization to systems using SQL or other system interfaces.
You will design, document, and organize similar tickets as a knowledge base for future related inquires.
You will assist with monitoring and operational support of systems.
You will escalate tickets and work with the 2nd level team(s) if necessary.
This position may suit you best if you're familiar with the following and would like to develop your skills with Siemens Healthineers:
You have excellent interpersonal and communication skills both verbal and written.
You have excellent digital organizational skills.
You have some SQL knowledge and want to learn more.
You are a naturally curious person and self-learner.
You are excited about emerging data technology.
You can troubleshoot and apply critical problem solving effectively.
You have experience with front facing customer support.
Required skills to have for the success of this role:
Currently enrolled in a Bachelor's degree program, majoring in Computer Science, Mathematics, or similar
Minimum 3.0 GPA (preferred)
Some SQL Knowledge
Knowledge of Microsoft 365 products (Word, Outlook, etc.)
Start date: Fall 2024
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
If you wish to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about.
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